Username or email sign in
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In case a customer has lost the password cannot sign in using the email address although the option exists. In fact, in any case using the email address the customer cannot sign in. please see attached file.
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Hello,
Thank you very much for choosing our theme and for contacting us.
Please deactivate all the plugins not related to the theme and switch the parent theme, if you use the child check the issue, if the problem remains, leave the plugins not activated and provide the site admin access to the private area.
I cannot register and check the problem as there is a code required https://gyazo.com/cc067f1b0b8e0a4cfc53ee1ca1fc4604
This field is not provided by the default Woocomerce. Seems you are using a plugin, deactivate it in the first turn and check again.
Best Regards
Thank you very much. The problem was due to the “iThemes Security plugin”. In the settings i changed the parameter of “Login with Email Address or Username” to the default which is “email Address and Username” and it works now.
Thank you again,
Emmanuel
You are welcome! If you have any questions please feel free to contact us.
Best Regards
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