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"Slider Revolution" problem

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • October 22, 2019 at 11:28 pm #151756

    homemycastle
    Participant

    Hi,

    I am having trouble using “Slider Revolution”, it doesn’t work properly.

    Would you please login my wordpress dashboard and check it out? Thank you very much.

    Please find my admin access below:

    October 23, 2019 at 9:41 am #151819

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I have checked your site but did not find any issue, the slider is working fine on your homepage. Also, your given WP admin login details are not correct.

    If still you have any issue, please send me the screenshot along with correct WP admin login details so I will check the issue on your site.

    Best Regards.

    October 23, 2019 at 9:54 am #151826

    homemycastle
    Participant

    Hi,

    Thanks for the reply.

    I can open the “Slider revolution” , no prolem:
    https://gyazo.com/78801bb0f7960ce10d6aa4105362dd15

    But when I tried to edit a slide by clicking on it, I always ended up with the page below:
    GIF: https://gyazo.com/d835c21b9733aab380e0c4e152be5967
    Screenshot: https://gyazo.com/91efb1009337da10afdc8783426676af

    Sorry for the uncorrect password, now I re-changed it to:

    October 23, 2019 at 1:36 pm #151914

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I have test your slider revolution and it is not working fine. Even I am not able to add new slider or edit the existing sliders. It displays a black screen and showing some JS errors.

    Screenshot: https://jmp.sh/0kOQZtJ

    It seems that the plugin is not installed properly or some files are missing while installing it. Kindly deactivate the plugin and then delete the plugin and then install and activate it again. This might fix the issue.

    Best Regards.

    October 23, 2019 at 2:26 pm #151929

    homemycastle
    Participant

    Hi,

    I have done as you suggested, but nothing has changed.

    Would appreciate if you could look further into this problem, I am completely stuck here.

    Best regards

    October 23, 2019 at 2:54 pm #151941

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please flush the CloudFlare CDN Cache from the server and disable it during the site development. It is your CDN cache issue because if you check the slider revolution with the WP default theme Twenty Nineteen, you will see the same issue so it means there is no issue with the theme or plugin the issue is only with the CDN cache which minify the CSS and JS files on your site.

    Best Regards.

    October 24, 2019 at 10:31 am #152102

    homemycastle
    Participant

    Hi,

    I finally found the solution, it turned out the issue was related to the Siteground hosting settings.

    Switch off “HTTPS Enforce” will solve the problem.

    Thanks again for your help.

    Regards

    October 24, 2019 at 10:33 am #152104

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    We are glad that you found and resolve the issue, You are the best :-).

    If you need any help in future, please feel free to contact us anytime, we are always here to help you.

    Thanks for contacting us,
    Have a great day :-)

    Topic Closed.
    Best Regards.

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