(URGENT) Can't have access to our theme anymore
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Dear XTemos Team,
I am contacting you because we have some troubles in our website (www.algo-bio.com) with the Basel Theme.
Indeed, we basically used Basel Theme since a long time but we were attacked last week. Since that, we success to remove all our website except all the pages.
Plus, we don’t have access anymore on all the settings of Basel theme.
Thank you for your support, we count on you to find the ultimate solution to save our website.
You can contact me by email : [email protected] and by phone on +33 6 24 25 62 70
Best regards,
Lucie Tasca
Hello,
Please provide the site admin access as well as FTP access to the private area.
Make the full-backup of your site.
Best Regards
Hi,
I already maked the full-backup of my site.
You will find in private admin acces and ftp access.
Thank you in advance
Hello,
You have not activated the required plugins in Appearance > Install plugins. Now everything works. There is access to the Theme Settings. I have uploaded the logo and favicon for testing as you see it works.
Best Regards
Hi,
Thank you for your return. Indeed it works !
In fact we have been hacked and we lost all the pages of our website.
We have not database backup. Do you know if there is a solution to find again our pages ?
Thank you
Hello,
Try to contact your host support. Very offter server has an automatic autosave. Perhaps such an option or something like this is provided and you will be able to restore the site.
Best Regards
.
