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quick show button is not showing on simple products
- This topic has 18 replies, 2 voices, and was last updated 5 years, 4 months ago by
Elise Noromit.
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AuthorPosts
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October 23, 2019 at 10:30 am #151836
kunal31Participantquick show button is not showing on simple products
October 23, 2019 at 10:51 am #151845
Elise NoromitMemberHello,
Please provide the site admin access to the private area I will check the settings.
Best Regards
October 23, 2019 at 12:10 pm #151874
kunal31Participantand reviews also not showing on product page.
i have added details in private section.
October 23, 2019 at 6:58 pm #151984
Elise NoromitMemberHello,
Please disable all the blocking plugins and configurations for the while we check and solve the problem.
Best Regards
October 24, 2019 at 12:32 pm #152125
kunal31Participantplease give me your ip so that i can whitelist it.
October 24, 2019 at 6:44 pm #152221
Elise NoromitMemberHello,
Sorry, I kept you waiting. Please do not duplicate the post I do my best to process asap.
1. You have not enabled the swatches in Dashboard -> Products -> Attributes -> chose the attribute -> Configure Items -> Edit -> Enable swatch I have done that to test.
2. You have not uploaded images in Attributes -> chose the attribute -> Configure Items -> Edit -> “Image preview for this value” I have uploaded a sample image, enter each attribute item and change.
3. You have set the color attribute to be shown on the product grid https://prnt.sc/pnoxy4 and you have not added the color attribute to any of the product https://prnt.sc/pnoy6w
The grid can show one attribute only if the product does not have the attribute which is set to be shown on the grid, there will be not attributes.
I have added the color to one of the products for testing it works https://gyazo.com/152b663d1a2649c03029babe3f68120c
As for the Quick view Icon, I see it is not on the grid. Please deactivate all the plugins not related to the theme so that we could check. If you cannot deactivate the plugins, please confirm the permit to deactivate for 15 minutes while we check or move the clone of site to a staging area.
Best Regards
October 24, 2019 at 6:47 pm #152223
kunal31Participantyes go ahead.
October 24, 2019 at 6:48 pm #152224
Elise NoromitMemberP.S. Reviews
Check the issue as soon as you disable all the plugins not related to the theme.
October 24, 2019 at 6:55 pm #152226
kunal31Participanti have deactivated all plugin. still issue is there.
October 24, 2019 at 7:22 pm #152227
kunal31Participantare you working on site currently ?
October 24, 2019 at 7:28 pm #152231
Elise NoromitMemberYes, I deactivated the plugins and investigating them. Now I see I need more time and your site is live, I have activated the plugins again.
October 24, 2019 at 7:30 pm #152232
Elise NoromitMemberAs for the revies they work on some of the products https://gyazo.com/8419abad72c284ca59d6877a910c5f85
Have you customized anything in Wcoommerce or in the theme?
October 24, 2019 at 7:30 pm #152237
kunal31Participantno. i have not customized anything
October 24, 2019 at 7:32 pm #152238
Elise NoromitMemberI am afraid we need much more time for checking can you move a clone of your site to a staging platform so that we could not keep the live site without plugins while we are working?
October 24, 2019 at 7:35 pm #152239
kunal31Participantok
gv me 20 to 25 min
October 24, 2019 at 7:38 pm #152243
kunal31Participantgv me 20 to 30 min
October 24, 2019 at 7:41 pm #152245
Elise NoromitMemberwhat do you mean? I have disabled all the styles in the theme and I see you have enabled them again and set the quick view design.
October 24, 2019 at 7:55 pm #152247
kunal31ParticipantHello
here is a backup website. you make changes on this,
October 25, 2019 at 6:51 am #152308
Elise NoromitMemberHello,
The quick view button has been hidden with Custom CSS https://gyazo.com/b9c61615fc30276ef70f31b478e2a95a
Please remove this CSS from the Theme Settings > Custom CSS in your live site.
Best Regards
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