Hello,
These 3 things at the last step of purchase slow down conversion significantly, could you please indicate to your users how to address them? I hope you won’t consider this customization, as it is much closer to “correction of issues”.
1/ On mobile, when the payment fails or when any other error happens on the checkout page, the box with an error message that appeared are located on the top of the page, but most often it won’t be visible to the user until he/she scrolls up to the top of the page. An error should trigger an automatic scroll up so that the person sees the errors message, otherwise he/she doesn’t know why nothing seems to happen, and the conversion process stops right there.
2/ on mobile (and desktop I think) currently the message saying « shipping cost updated” is orange with a warning sign, like this is an error, this is dissuasive in the purchasing process. It should be green with no warning sign, like a newsletter subscription confirmation for instance, because this is a successful operation. How can it be changed?
3/ in most websites the “Ship to a different address” box is unticked by default, not on Woodmart, it’s one more button to click for the customer, how can it be changed?
Again, all my feature requests are unanswered and this is okay, but the issues I address here are very different, much more important.
Thank you
M
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