Problem | Swatches do not display on variable subscription products

This topic has 15 replies, 2 voices, and was last updated 7 years, 5 months ago by Artem Temos.

Viewing 16 posts - 1 through 16 (of 16 total)

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June 15, 2017 at 9:56 am #15220

NBeyer
Participant

The Swatches won’t display on variable subscription product pages.
They are displayed properly on regular product pages.

I installed the offical wooCommerce Subscriptions Plugin.

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June 15, 2017 at 11:11 am #15224

Artem Temos
Keymaster

Hello,

Thank you so much purchasing our theme and contacting our support center.

Could you please send us the link where we can see the problem and your admin access?

Kind Regards
XTemos Studio

June 15, 2017 at 11:19 am #15225

NBeyer
Participant

All in private

June 15, 2017 at 11:23 am #15226

Artem Temos
Keymaster

Could you please provide your FTP access also?

June 15, 2017 at 1:13 pm #15235

NBeyer
Participant

Sorry, I can”t. But I can send you any files you might need.

June 15, 2017 at 1:48 pm #15236

Artem Temos
Keymaster

Sorry, but we need the access to see why variations don’t work correctly for your website.

June 16, 2017 at 6:54 am #15275

NBeyer
Participant

Sorry, this is not possible. Tell me which files you like to inspect and I can upload those.

June 16, 2017 at 8:07 am #15276

Artem Temos
Keymaster

But we need to troubleshoot a data flow on your website, we can’t see the problem in the files remotely.

June 20, 2017 at 5:57 am #15364

NBeyer
Participant

see private

June 20, 2017 at 6:28 am #15369

Artem Temos
Keymaster

We can’t connect to your server with this data. Could you please check it?

June 21, 2017 at 5:06 am #15377

NBeyer
Participant

I gave you the wrong ip-address. Sorry.

June 21, 2017 at 6:29 am #15380

Artem Temos
Keymaster

We can’t edit any files on your FTP. Please, check.

June 22, 2017 at 4:25 am #15445

NBeyer
Participant

I set the right file permissions. You might still get an error like “can’t set file permissions” but you can edit the files.

June 22, 2017 at 6:54 am #15449

Artem Temos
Keymaster

Please, check now it works now.

June 23, 2017 at 6:42 am #15509

NBeyer
Participant

Great, it works. Thank you.

What was the problem?

June 23, 2017 at 6:47 am #15510

Artem Temos
Keymaster

Subscription plugin rewrites WooCommerce variable product template. We fixed it for you.
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