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Issues after upgrade (Wishlist, cart counter and mobile menu does not work)

Viewing 11 posts - 1 through 11 (of 11 total)
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  • October 30, 2019 at 10:21 am #153408

    web-mania
    Participant

    Hi,

    after we have upgraded the theme, we have noticed the below issues:

    Header:
    1. Wishlist (we need to display the icon only, however; no mater what selection we make, it always shows “0 Wishlist”)
    2. Cart icon does not show any more the counter

    Responsive:
    1. By viewing the website in mobile, the menu does not function at all.

    October 30, 2019 at 11:44 am #153427

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    1) I have test your site the Wishlist not always shown the zero. It shows the actual number of products that we added to our wishlist: https://jmp.sh/CTWoahc

    2) Your cart icon did not shown the counter due to your customization in child theme. You can check in the below screenshot when I used icon with downward counter it displaying:
    https://jmp.sh/tmDCzoP

    3) Your mobile menu is not working due to your customization in the child theme.

    Best Regards.

    October 30, 2019 at 11:58 am #153430

    web-mania
    Participant

    Thank you, please find my comments below:

    1. from the “Default header layout”, the settings for the Wishlist is “Icon” only, however; the text “Wishlist” is still visible, i have attached an image.

    for issue no. 2 and 3, i will check and get back to you.

    Thank you

    Attachments:
    You must be logged in to view attached files.
    October 30, 2019 at 12:49 pm #153452

    Aizaz Imtiaz Awan
    Keymaster

    Most Welcome,

    Wishlist text also shown due to your customization. In your parent theme only the wishlist icon is shown and not the text.

    Screenshot for clarification: https://jmp.sh/QsxD5gC

    Best Regards.

    October 30, 2019 at 1:08 pm #153455

    web-mania
    Participant

    Thank you Aizaz, will it be fair if i ask you which part of the CSS all those issues are coming form? that would be a great help for me to sort all those issues.

    if you do, i would really appreciate it buddy.

    Thank you

    October 30, 2019 at 2:17 pm #153485

    Aizaz Imtiaz Awan
    Keymaster

    Most Welcome,

    I can’t exactly tell you which file from your child theme is responsible for those issues.
    To hide the Wishlist label you can use the below CSS code in global custom CSS are under theme settings:

    .whb-general-header-inner .wishlist-label{
display:none;
}

    Your burger menu is not openable in your child theme because the link tag is missing in your hamburger.

    Screenshot: https://jmp.sh/Kii1f1D

    And your cart counter issue is already solved.

    Best Regards.

    October 31, 2019 at 3:48 am #153630

    web-mania
    Participant

    Good morning Aizaz,

    i dont understand this, but we didn’t have any issues before the upgrade, and i just confirmation from our developers that they didn’t touch anything, we even removed our entire CSS on our child theme, and we still had an issue

    e.g.
    1. Wishlist name not being visible if we choose only icon, this is fixed now by adding the CSS that you have provided me
    2. The right section of the menu goes on 2 lines if we choose different type of icons e.g. icon total and counter, you can check it now live
    3. Menu, still dont get this, since only use the theme settings, no one have touched the code buddy after the upgrade.

    can you please check and get back to me please.

    and still am not sure if we will face any other issues, but if that happens then surely i will get back to you. but for now i need the above to be sorted please.

    Thank you for your understanding.

    October 31, 2019 at 4:36 am #153631

    web-mania
    Participant

    also, if you are not logged in, the wishlist icon appears twice! have you noticed that?

    October 31, 2019 at 8:20 am #153717

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Actually that might be possible that the customization you made in your child theme does not supported in the current version of the theme which you are using. That’s why those issues shown. Also your developers might customize some files directly. So removing just the custom CSS is not the solution.

    1) I’m glad that your wishlist issue is resolved.

    2) Yes the right section of the menu goes on 2 lines because you styled it in this way. In the parent theme it shown alright.

    Screenshot for clarification: https://jmp.sh/A2QZkVz

    3) Also the mobile menu works in your parent theme: https://jmp.sh/OPBFi2N

    So it’s not a theme issue. Its due to your developers customizations.

    Yes the wishlist icon appears twice. It seems your site or server cache. Because in the header builder it is just one icon. Kindly clear your site and browser cache.

    Also you are using an old version of theme currently. You can update your theme to the latest version.

    Best Regards.

    October 31, 2019 at 8:39 am #153722

    web-mania
    Participant

    Hi Aizaz,

    Yes, you were right, our developer copied some wrong CSS and has caused all those issues to appear, so all is good.

    thank you

    October 31, 2019 at 8:44 am #153726

    Aizaz Imtiaz Awan
    Keymaster

    Sound’s Good!..

    Well, web-mania!.., it’s been great chatting with you! I hope I resolved your issues thoroughly.

    Let us know if there’s anything else we can do for you! You can always reach us at any time. We are always here to help you.

    Have a wonderful day.

    Topic Closed.
    Best Regards.

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