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Problems after Woodmart Theme update

Viewing 27 posts - 1 through 27 (of 27 total)
  • Author
    Posts
  • October 31, 2019 at 9:12 pm #153966

    nicolesautter
    Participant

    Hi, after the update I am facing problems on my frontend. All symbols are gone and have been replaced by squares! This on all pages.

    October 31, 2019 at 9:15 pm #153967

    nicolesautter
    Participant

    Oh and additionally after updating the theme my page wouldn’t show properly on tablet and cell phones. I did empty caches but still a mess.

    November 1, 2019 at 8:35 am #154045

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins not related to the theme and update the site admin access to the private area.

    Best Regards

    November 1, 2019 at 10:10 am #154071

    nicolesautter
    Participant

    Hi! I did that but it didn’t change anything…Still the same issue

    November 1, 2019 at 12:38 pm #154118

    Elise Noromit
    Member

    Hello,

    Please provide the site admin access to the private area.

    Best Regards

    November 1, 2019 at 5:47 pm #154202

    nicolesautter
    Participant

    see below

    November 1, 2019 at 11:18 pm #154247

    nicolesautter
    Participant

    Hi, not sure if anybody is wirking on my issue, but my site really is messed up now. this keeps on going since your update. I deactivated everything as you have asked for above and thats what my page looks like right now plus the symbols are still screwed up.

    Attachments:
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    November 2, 2019 at 11:24 am #154302

    nicolesautter
    Participant

    Hello! One question, will the issue be solved today? My site is not working properly since updating your theme? Its been two days already. Would be nice hearing from you. Thanks!

    November 2, 2019 at 1:32 pm #154352

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme so we can check it?

    Thank you in advance

    November 2, 2019 at 1:45 pm #154356

    nicolesautter
    Participant

    See below again

    November 2, 2019 at 1:47 pm #154358

    nicolesautter
    Participant

    I have disabled all plugins for over a day…. I can not do that again for hours since I do not know when you will be working on it. We have laws that have to be fullfiled – therefore I was asked to provide you with login yesterday already

    November 2, 2019 at 1:59 pm #154361

    nicolesautter
    Participant

    …

    November 2, 2019 at 5:17 pm #154375

    nicolesautter
    Participant

    Had to activate al relevant plugins again since nothing is happening! I really would be happy if the problem could be fixed. Everything fas fine before your update… The site is not working properly for the past two days. Sorry but frustrating since one has to wait for days and you got an admin log in yesterday already. So will this problem be fixed?I did everything I was asked for but I can’t deactivate important plugins for days since I am running an online shop….

    November 2, 2019 at 9:09 pm #154394

    nicolesautter
    Participant

    Hello! Is anybody there who will solve the problem. I am really surprised about this by now. I have giving you access to my admin area, I did everything I was asked for, but I am sure you know better than me that deactivating all plugins not related to your theme can’t work for two days. I have an online shop and your theme only does not work…..I really don’t know what else to say… its been two days and nobody has solved the problem wjhich occured after your update….

    November 2, 2019 at 9:35 pm #154396

    nicolesautter
    Participant

    Solved it myself now! Thanks

    November 2, 2019 at 11:34 pm #154400

    nicolesautter
    Participant

    And here we go again! Same problems. Symbols are not showing! I did everything you have asked for. I deactivated everything that is not related to your theme. I changed admin log in. Worked for like 20 minutes and now it is screwed up again. This obviously is related to your update. Please send me detailed information so this can be FINALLY fixed. This really is taking up days and causing major problems to my shop.

    November 4, 2019 at 7:24 am #154529

    Artem Temos
    Keymaster

    Hello,

    Sorry for the delay. We see that you are using some optimizations plugins that change the way CSS is loaded on your website and may cause such problems. Also, some CSS files are missed because of this https://gyazo.com/5dfc7d56f92970a6abb7dabdbe9373eb
    That is why we ask you to disable them first and then check how it works. Or allow us to do this on your website.

    Kind Regards

    November 4, 2019 at 9:16 am #154571

    nicolesautter
    Participant

    Hi, please see in the private content

    November 4, 2019 at 9:21 am #154573

    Artem Temos
    Keymaster

    I can’t enter your dashboard now, have you changed the password?

    November 4, 2019 at 9:35 am #154578

    nicolesautter
    Participant

    oh and maybe something else. The funny thing is, once I log in to my admin area than everything is fine. So all this only appears once I log out…

    November 4, 2019 at 11:33 am #154615

    nicolesautter
    Participant

    see down below

    November 4, 2019 at 11:35 am #154617

    nicolesautter
    Participant

    …..

    November 4, 2019 at 12:37 pm #154640

    Artem Temos
    Keymaster

    No, we didn’t enter your dashboard since the password is wrong.

    November 4, 2019 at 1:05 pm #154651

    nicolesautter
    Participant

    ok, might have been me than. Will hav a look into it. But will you be able to solve it today? Cause its really not good and its been for over three days already

    November 4, 2019 at 1:06 pm #154652

    Artem Temos
    Keymaster

    We need to test without plugins first and that is why we are waiting for your admin access.

    November 4, 2019 at 8:38 pm #154731

    nicolesautter
    Participant

    Hi, it is working right now. Do I need to check anything so since you mentioned some css files are missing?

    November 5, 2019 at 7:13 am #154780

    Artem Temos
    Keymaster

    No, if it works correctly then no problem at all.

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Viewing 27 posts - 1 through 27 (of 27 total)