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variation img is not showing on mobile devices on single product page

Viewing 8 posts - 1 through 8 (of 8 total)
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  • November 12, 2019 at 7:45 pm #156600

    payamxplod
    Participant

    Information in private section:

    November 13, 2019 at 7:09 am #156646

    Eric Watson
    Participant

    Hello,

    We tested on several devices on both android and ios and we don’t see such a problem the gallery is loaded immediately. Please describe the steps to recreate the problem.

    Kind Regards
    XTemos Studio

    November 13, 2019 at 7:13 am #156648

    payamxplod
    Participant

    1- clear the cache and go from incognito browser

    2- Click on the link

    3- page load with no img once you click on arrow the imgs load (or once the page open and the img does not load once you refresh your page the img load )

    Have you check the link I sent you?

    Please help me on this

    November 13, 2019 at 7:22 am #156650

    payamxplod
    Participant

    its happening on mobile device not on laptop or desktop

    November 13, 2019 at 8:08 am #156653

    Eric Watson
    Participant

    Hello,

    We tested on mobile devices and cannot recreate the problem, we cleared the cache or used an anonymous tab.

    https://drive.google.com/open?id=1qCUXxnRZKd_RkC1a6CMfbBndqD0UVgvA
    https://drive.google.com/open?id=1LYOpkXZziGfae3qvGNL8JpumY928A3a0

    Kind Regards
    XTemos Studio

    November 13, 2019 at 8:41 am #156673

    payamxplod
    Participant

    Its weird because i tried with 4 phones and all same issue. you sure you clear the cache?

    November 13, 2019 at 8:45 am #156674

    payamxplod
    Participant

    also make sure to close the browser totally and open an anonymous browser. tnx

    I have checked with new phone now Ipohne and same problem :((

    November 13, 2019 at 5:48 pm #156785

    Eric Watson
    Participant

    Unfortunately, we cannot recreate the problem on our side. Try disabling the ‘Main carousel auto heigh’ option in Theme Settings https://prnt.sc/pwim74 and check the problem again.

    Kind Regards
    XTemos Studio

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Viewing 8 posts - 1 through 8 (of 8 total)