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Short description not updating

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • November 19, 2019 at 5:55 am #157678

    kunal31
    Participant

    hello team,

    i am trying to update short description but its not updating.
    on front page showing old content only. i have mentioned product url in website link
    regards,

    November 19, 2019 at 5:56 am #157679

    kunal31
    Participant

    i have tried deactivating all plugin and updating again but issue is till same.

    November 19, 2019 at 9:17 am #157728

    Elise Noromit
    Member

    Hello,

    Please check the issue on one of the default themes to understand if our theme causes the problem. If you see the same situation on the default theme, deactivate all the cache plugins and check again.

    Best Regards

    November 19, 2019 at 10:11 am #157750

    kunal31
    Participant

    Hello,
    i disabled cache plugin. but still issue is same.

    Regards,

    November 19, 2019 at 11:02 am #157761

    Elise Noromit
    Member

    Hello,

    Please describe the problem in a step by step actions so that I could reproduce. I am checking the product smart-look-plus3

    Here is what I have changed: https://prnt.sc/pz0982 and here is what I get: https://prnt.sc/pz09eg

    I have removed the figures now. Please advise.

    Best Regards

    November 19, 2019 at 1:05 pm #157791

    kunal31
    Participant

    Hello,

    edit this product short description

    https://backupsite.theuniquesurprise.com/product/insta-click-kkr03/

    November 19, 2019 at 1:49 pm #157802

    Elise Noromit
    Member

    Hello,

    I see you have switched to the default theme and a short description of the product has not been saved. Please contact the host support and ask them to increase PHP max input. You can check the current value for this parameter in your Dashboard -> WooCommerce -> System status. Usually, this parameter is not allowed to be changed on shared hostings so you will need to contact your service providers and ask to increase this limit. The recommended value for this is 5000

    Best Regards

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Viewing 7 posts - 1 through 7 (of 7 total)