Problem with icons

This topic has 11 replies, 3 voices, and was last updated 5 years, 3 months ago by Artem Temos.

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November 21, 2019 at 5:43 pm #158286

nathan
Participant

I’m developing a site for my company. The main site in English is on the bcademy.network domain, while the Italian translation is on the bcademy.it domain. On bcademy.network everything works perfectly, while on bcademy.it the icons like the search icon in the header or the arrow which brings the users at the top of the page are not loaded, but they are replaced by a rectangle. I don’t understand why, can you help me?
I attach an image to make the idea

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November 21, 2019 at 9:15 pm #158301

Elise Noromit
Member

Hello,

Please provide the site admin access to the private area so that we could check and suggest.

Best Regards

November 22, 2019 at 10:30 am #158369

nathan
Participant

Thank you

November 22, 2019 at 12:15 pm #158391

Elise Noromit
Member

Hello,

I am checking your site and do not see any problems with icons, I checked authorized and not authorized and in different browsers. Please clean the browser cache and check again, what steps should I take to reproduce the problem if any?

Best Regards

November 22, 2019 at 12:44 pm #158398

nathan
Participant

Thank you for the answer.
I tried to clean wordpress chache and all browsers cache and the problem persists.
You just navigate on bcademy.it (which is the italian version of multilanguage site on bcademy.network) to see icons like search icon on navbar and all arrows in the site aren’t
displayed. Icons are replaced by a rectangle

November 23, 2019 at 9:43 am #158510

Artem Temos
Keymaster

Hello,

We have resaved Theme Settings to regenerate our dynamic CSS file after domain transfer and now it works correctly. Please, check.

Regards

November 25, 2019 at 10:56 am #158813

nathan
Participant

I retried to delete my browser and wordpress cache but the problem persists.
I don’t see icons.

November 25, 2019 at 12:36 pm #158841

Artem Temos
Keymaster

You have configured your website with HTTPS so you need to visit this URL https://bcademy.network/

November 25, 2019 at 12:48 pm #158851

nathan
Participant

I said you the problem isn’t on Bcademy.network but on Bcademy.it which is the italian version. On Bcademy.network the icons are displayed but on bcademy.it they aren’t

November 25, 2019 at 12:53 pm #158855

Artem Temos
Keymaster

On that domain icons are loaded from .network domain and this is not permitted on your server. If you want to load resources from different domains, you need to contact your hosting provider and ask to enable this option.

November 25, 2019 at 2:39 pm #158900

nathan
Participant

I solved the problem editing Access-Control-Allow-Origin to bcademy.it.
Thank you

November 25, 2019 at 2:58 pm #158903

Artem Temos
Keymaster

You are welcome.
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