Home › Forums › WoodMart support forum › no e.mails from orders

no e.mails from orders

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • November 27, 2019 at 8:24 pm #159498

    Curious
    Participant

    Hello

    We are not getting any e-mail when we get an order.

    Kind regards

    November 27, 2019 at 10:27 pm #159510

    Elise Noromit
    Member

    Hello,

    This issue relates to Woocommerce settings. I am not sure 100%, however, I do not find the appropriate e-mail template in Woocommerce > Settings > Emails and I suspect that the default Woocommerce does not send email to admin, but to the client when a new order has been placed. If you do no receive emails at all, contact your host support.

    Best Regards

    November 27, 2019 at 10:59 pm #159514

    Curious
    Participant

    It is supposed to.

    I don’t think i is a problem with the host. The e-mail works fine.

    Customers doesn’t get any e-mails either. It’s like something is blocking it.

    November 28, 2019 at 8:04 am #159570

    Elise Noromit
    Member

    Hello,

    Please check the issue on one of the default themes, try free Storefront to understand if our theme causes the problem. Our theme does not influence the e-mail functionality.

    Best Regards

    November 28, 2019 at 9:24 am #159588

    Curious
    Participant

    Hello,

    What is that and how do I get it?

    Kind regards

    November 28, 2019 at 10:05 am #159605

    Elise Noromit
    Member

    Hello,

    You need to go to Dashboard > Themes > find and install Storefront and activate.

    Best Regards

    November 28, 2019 at 10:51 am #159613

    Curious
    Participant

    I am not sure if you mean under plugins because I can’t find themes under dashboard.

    Do you mean under plugins? I am not sure woch one to choose from those who come up

    Kind regards

    November 28, 2019 at 1:05 pm #159640

    Elise Noromit
    Member

    Hello,

    Please follow the instruction to install a theme: https://www.wpbeginner.com/beginners-guide/how-to-install-a-wordpress-theme/

    Best Regards

  • Author
    Posts
Viewing 8 posts - 1 through 8 (of 8 total)