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URGENT – some problems

Viewing 8 posts - 1 through 8 (of 8 total)
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  • November 30, 2019 at 7:42 am #160090

    webmaster
    Participant

    Hi,
    I’m facing 3 different problems and I think that 2 of them are related to the last theme update.

    1) I’m facing an issue with the discount badge, new badge and hot badge on my website. Basically none of them is shown. I’ve activated the setting through the theme options but still nothing is shown. Can you please have a look from backend and fix it?

    2)The wishlist page and compare page doesn’t work. If you try to add some products, nothing is shown and sometimes you’d find a random product.

    3) I’d like to hide ONLY the categories in single product page, just them. I want to show the product code and other info. I don’t know how to hide just the categories.

    Can you please help me from backend? I’ve already followed all the instruction in the documentation plus I’ve tried to turn off all the plugins non related to the theme. Please, it’s really urgent

    November 30, 2019 at 10:22 am #160115

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    1) To display Sale, New and Hot badge on products. You need to enable the labels in the Theme Settings > Shop > Labels and then enter each product and enable there as well by checking the “Add “New” label” option.

    Screenshot for clarification: https://jmp.sh/EoACitX

    To display the hot label you need to make product as featured product from Products >> All Products option in the dashboard.

    Screenshot for clarification: https://jmp.sh/i9kNH1W
    Result: https://jmp.sh/DGGfPdv

    For the sale label you need to make sure that you put a sale price and scheduling date from the product edit page.

    2) You need to make sure that you are using the correct shortcode on Wishlist and Compare page:

    Wishlist shortcode: [woodmart_wishlist]
    Compare short code: [woodmart_compare]

    If the shortcode is correct and it still nor working then deactivate all of your third party plugins and then check back after clearing your site and browser cache.

    3) None of the product category shown in your single product page. I have test your multiple products.

    Kindly provide the screenshot by pointing out the section where the category shown so I can help you accordingly.

    Also your login info is incorrect and not working for me..

    Best Regards.

    November 30, 2019 at 10:46 am #160119

    webmaster
    Participant

    Hi,
    Thanks for the replay.

    1) I’m aware of the badge setting. I’ve not explained carefully the problem about the discount badge. Basically I’m using a plugin called “Acowebs Woocommerce Dynamic Pricing” that let me bulk discount products. The problem is that when I set the discount price for an entire category it works perfectly but the sale price in the single product page is not shown (ONLY IN BACKEND) so the badge is not shown too. BUT the sale price is shown in fronted. So I want to know if I you can edit the code or give me one to add in order to fix it and tell to the theme to follow the discount that I’m adding to each category.

    2) As I’ve said before, I’ve already done it. I checked the page from backend and the shortcode was there. Then I’ve tried to deactivated the plugins but it was the same. Can you please check it?

    3)If you open a single product page from fronted you’ll notice all the category near the word “CATEGORIE”. I’d like to add this line from the single product page. I’m pretty sure that there is a code to do it.

    I’m attaching the credentials so you can check from backend and eventually fix it.

    Attachments:
    You must be logged in to view attached files.
    November 30, 2019 at 12:09 pm #160139

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    1) I have created a test product and set the sale price and the badge is shown just fine.

    URL for the test product: https://gioiellipreziosi.eu/uncategorized/test

    As you are using a third party plugin “Acowebs Woocommerce Dynamic Pricing” and you want the code for sale price in the single product page in the backend. I saw your screenshots, its requires customization and this is beyond our limitations and support policy.

    You need to contact the plugin author.

    2) I have test both the pages, Wishlist and Compare and both were working just fine and shown the products when I add a product to wishlist or for compare.

    Video for clarification: https://jmp.sh/EVTjaNL

    Kindly check back after clearing your site and browser cache.

    3) If you want to hide the categories section from the product page shown in the below screenshot then used the below CSS code in theme settings >> custom CSS >> global Custom CSS:

    Screenshot: https://jmp.sh/6B51ENA

    .single-product-page .product_meta .posted_in{
display:none;
}

    Best Regards.

    November 30, 2019 at 12:59 pm #160144

    webmaster
    Participant

    Hi,

    1) Ok, I got it, but if you have any suggestion to solve that problem it would be great. It’s not a plugin bug or wordpress bug. It’s that . the plugin setting is not synched with the plugin setting. So I think you could help me.

    2)Please look at the video in the private content. The wishlist and compare are not working good. They have bugs. NOTICE that I’ve deleted cache from website backend and also from 2 different browsers to check fronted. Nothing changed. Please check it and help me to fix it.

    3) Done, thanks.

    November 30, 2019 at 1:36 pm #160159

    Aizaz Imtiaz Awan
    Keymaster

    Most Welcome,

    It seems that the plugin which you used is not compatible with our theme. We will try to consider it in next some updates to make this plugin compatible within the theme.

    Which browser are you using for testing compare and wishlist. I checked the compare and wishlist of your site multiple times at my end and everything works just perfect. Could you please change your browser and then test it again. I am sure the issue did not occur on your other browser.

    Best Regards.

    November 30, 2019 at 2:18 pm #160168

    webmaster
    Participant

    Hi,

    Please look at the video in the link and you can see that now is not working in any way. No products are added to the wishlist section. Plus, in the video I’ve sent you in the last message the products were added in the wishlist but they were not correct. Now, in the video I’m attaching below, none of the products are added to the wishlist.

    Can you please try to check it from FRONTED with a browser where you are NOT LOGGED IN? Thank you so much.

    December 2, 2019 at 6:32 am #160453

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Now I have test your site on different browsers, where i’m not login.

    The Wishlist functionality still working just fine.

    I have test your site on Chrome, Firefox and UC browser and on all three browsers the Wishlist functionality works just fine.

    Video for clarification: https://jmp.sh/VW7osdQ

    Best Regards.

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