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Stripe woocommerce plugin cannot input data at checkout

Viewing 7 posts - 1 through 7 (of 7 total)
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    Posts
  • December 11, 2019 at 6:20 am #162569

    alexwh87
    Participant

    I installed the woocommerce stripe plugin, but when I go to the checkout page, all the input fields are narrowed and I could not enter any information.

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    December 11, 2019 at 7:06 am #162578

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    December 11, 2019 at 8:59 am #162613

    alexwh87
    Participant

    I installed WPML only, but didn’t activate it.

    All the other plugs were originally installed together with the theme.

    December 11, 2019 at 9:14 am #162614

    Artem Temos
    Keymaster

    Could you please also check how it works with some default WordPress theme like twentysixteen to understand is it our theme issue or not?

    Regards

    December 16, 2019 at 5:39 pm #163634

    alexwh87
    Participant

    I worry if I switch to another theme, all the loco-translate and other settings for the current theme will disappear.

    Is there anyway to check / fix this problem?

    December 17, 2019 at 7:06 am #163696

    Artem Temos
    Keymaster

    Hello,

    The only problem may occur when you switch between themes in Appearance -> Themes is that widgets may lose their positions. It is a WordPress behavior and we are not able to fix this in our theme scope. Now, you need to go to Appearance -> Widgets and move all widgets to appropriate positions.
    As a workaround, you can backup your widgets configurations using this plugin https://wordpress.org/plugins/widget-importer-exporter/

    Regards

    December 23, 2019 at 1:14 pm #164668

    alexwh87
    Participant

    Fixed, many thanks!

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Viewing 7 posts - 1 through 7 (of 7 total)

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