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Error Attributes

Viewing 13 posts - 1 through 13 (of 13 total)
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  • December 12, 2019 at 10:31 am #162896

    Karakoool
    Participant

    Hello,
    We update Basel 5.0 and WP 5.3 and the Attributes/Products give an error.

    [pid 1886448] [client 88.9.139.169:65139] AH01215: PHP Fatal error: Uncaught Error: Call to undefined function wc_get_attribute_taxonomy_ids() in /var/www/vhosts/guillerminabaeza.es/httpsdocs/wp-content/themes/basel/inc/admin/init.php:136, referer: https://www.guillerminabaeza.es/wp-admin/edit.php?post_type=product&page=product_attributes

    December 12, 2019 at 12:36 pm #162912

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, if the problem remains, leave the plugins not activated and provide the site admin access to the private area.

    Make sure all your attribute items slugs are in Latin letters.

    Best Regards

    December 12, 2019 at 1:31 pm #162930

    Karakoool
    Participant

    Hi, I desactivated all plugins, and have the same error.
    before updating it worked fine.

    Attachments:
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    December 12, 2019 at 1:44 pm #162950

    Elise Noromit
    Member

    Hello,

    Please provide the site admin access to the private area.

    Best Regards

    December 12, 2019 at 2:03 pm #162953

    Karakoool
    Participant

    I send the access

    December 12, 2019 at 2:14 pm #162959

    Karakoool
    Participant

    sorry.
    This is a correct access

    December 12, 2019 at 6:54 pm #162997

    Elise Noromit
    Member

    Hello,

    I have checked the attribute item and product and cannot catch the problem. Please provide step by step actions on how to reproduce the problem.

    Best Regards

    December 12, 2019 at 7:28 pm #163003

    Karakoool
    Participant

    Ok. I send Image by Image.
    Image 1.
    Attributes
    Edit Talla
    Have a error Image 2:
    Ha habido un error crítico en tu web. Por favor, revisa el buzón del correo electrónico de administración de tu sitio para instrucciones.

    Aprende más sobre la depuración en WordPress

    When edit a product Image 3
    In the section Attributes / Variations dont display (NOW It’s displayed I dont undestand) Image 4

    And other error, when I go Basel / Theme Settings, Say a message no have permisions.
    It’s no problem becouse we can go directly Theme settings.

    Thanks!!

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    December 12, 2019 at 9:38 pm #163024

    Elise Noromit
    Member

    Hello,

    Please translate the text of the error.

    Please make sure you have configured the product correctly. Please follow this instruction: https://xtemos.com/docs/basel/attribute-swatches/

    You will find the links to creating a variable product. I have tried to edit product – it works, I have added an attribute and selected all – it works.

    Best Regards

    December 13, 2019 at 9:15 am #163088

    Karakoool
    Participant

    Hello Elise,

    “Ha habido un error crítico en tu web. Por favor, revisa el buzón del correo electrónico de administración de tu sitio para instrucciones.”

    Traduction:
    Have an critical error in your web. Please check administration mail in you site for follow the intructions.

    But we don’t recive nothing.

    Thanks,

    December 13, 2019 at 10:58 am #163143

    Elise Noromit
    Member

    Hello,

    Where and how you see this error? What steps should I take to see it? I have checked the site did not find anything.

    Best Regards

    December 13, 2019 at 11:24 am #163153

    Karakoool
    Participant

    Hi Elise,

    Products > Attibutes

    When edit “Tallas” “Bombers” etc….

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    December 13, 2019 at 12:46 pm #163166

    Elise Noromit
    Member

    Hello,

    Please update the theme https://xtemos.com/docs/basel/update-theme/

    Update all the plugins related to the theme in Appearance > Install plugins.

    Deactivate all the plugins not related to the theme and switch the parent theme, check the issue, if the problem remains, leave the plugins not activated for us to check.

    If the problem has gone, activate the plugins one by one checking the issue to detect which one causes the problem.

    Best Regards

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