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Logo Tranlation

Viewing 11 posts - 1 through 11 (of 11 total)
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  • December 12, 2019 at 1:36 pm #162943

    dbelegris
    Participant

    Dear Sir/Madame,

    We followed your instruction in translating the logo our website, using WPML, but we are unable to do so.

    For some reason it does not translate.

    I can grand you access if you wish to take a look at the problem.

    Thank you in advance

    December 12, 2019 at 2:20 pm #162960

    Elise Noromit
    Member

    Hello,

    Please follow these instructions https://xtemos.com/docs/woodmart/faq-guides/translate-header-wpml/

    You need to create the translation of the whole header not the Logo.

    If you still have the problems, provide your site admin access.

    Best Regards

    December 13, 2019 at 10:58 am #163144

    dbelegris
    Participant

    Hello,

    We are using Basel theme and we dont have custom header there.

    We are trying through string translation but that wont work.

    Any solution?

    Attachments:
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    December 13, 2019 at 12:32 pm #163164

    Elise Noromit
    Member

    Hello,

    Sorry, I have provided the wrong instruction.

    You need to create the translations of all the pages in the menu, then synchronize menu: WPML > Synchronize menu

    As for the Topbar text and Header text, you need to move the content into HTML blocks, then clone these blocks and translate into the language and then find the initial HTML shortcode and insert the clone shortcode: https://prnt.sc/qac1fj

    The logo is translated in the same way: WPML > Strings > admin_texts_xts_basel_option find the logo image URL and replace with the translation https://prnt.sc/qac4pu

    Best Regards

    December 16, 2019 at 12:12 pm #163570

    dbelegris
    Participant

    Hello XTemos,

    We have done that and that doesnt work.

    The logo just wont translate

    Would you mind taking a look, please?

    Thank you

    December 17, 2019 at 9:42 am #163719

    Elise Noromit
    Member

    Hello,

    Sorry for the delay. We need more time for the investigation. As soon as we find the reason we shall get back to you.

    Best Regards

    December 17, 2019 at 2:30 pm #163755

    Elise Noromit
    Member

    Hello,

    Please provide your site admin access as well as FTP access to the private area.

    Best Regards

    December 18, 2019 at 7:28 am #163846

    dbelegris
    Participant

    Good morning Elise,

    I have attached all necessary information.

    Thank you in advanced

    December 18, 2019 at 2:35 pm #163923

    Elise Noromit
    Member

    Hello,

    We suspect that FTP works incorrectly or there are some kind of cache configured. We change the files in FTP and nothing changes. Please contact the hosting support to find our the reason.

    Best Regards

    December 19, 2019 at 12:19 pm #164062

    dbelegris
    Participant

    Hello,

    What are the changes you have made? Could I implement those myself?
    FTP works fine. I have tested myself.

    I also cleared all cache in the website.
    You can clear cache from here if you wish:
    http://hydropac.kinsta.cloud/wp-admin/admin.php?page=kinsta-tools

    Thank you

    December 19, 2019 at 4:31 pm #164147

    Elise Noromit
    Member

    Hello,

    We have checked all thoroughly and cannot find the reason. Please contact WPML support on this issue.

    Best Regards

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