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Search Results Show 1

Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • January 8, 2020 at 3:45 pm #166961

    sbwcws
    Participant

    Every time someone searches on our website and or even if I search title show on browser as 1, instead of the search query . How can I fix this

    January 8, 2020 at 4:06 pm #166967

    Elise Noromit
    Member

    Hello,

    Please provide the site admin access to the private area I will check the settings of the Search element in the Header builder.

    Best Regards

    January 8, 2020 at 4:19 pm #166969

    sbwcws
    Participant

    Please check

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    January 8, 2020 at 6:20 pm #166991

    Elise Noromit
    Member

    Hello,

    Please provide your site admin access.

    Best Regards

    January 8, 2020 at 6:24 pm #166994

    sbwcws
    Participant

    please check below

    January 8, 2020 at 7:48 pm #167007

    sbwcws
    Participant

    Please update me ASAP.

    January 8, 2020 at 7:49 pm #167008

    sbwcws
    Participant

    I’ve turned the firewall off for you to access, I cant leave it off –

    January 8, 2020 at 10:20 pm #167027

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, deactivate all the blocking configurations for the while we are checking the issue https://prnt.sc/ql1b64

    Best Regards

    January 8, 2020 at 10:21 pm #167028

    sbwcws
    Participant

    You need to let me know when you are connecting so I can disable our FIREWALL, if you are connecting now let me know so I can disable the firewall

    January 8, 2020 at 10:22 pm #167030

    sbwcws
    Participant

    I just disable all the firewall , you can access again now

    January 8, 2020 at 10:33 pm #167039

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins not related to the theme, also please remove all the Woocommerce templates customization and check the issue.

    I see the search page has been customized https://prnt.sc/ql1fjk it should not have any filters.

    Best Regards

    January 8, 2020 at 11:10 pm #167042

    sbwcws
    Participant

    But this is not the solution? That filter is not on search page its HTML BLOCK .

    January 9, 2020 at 8:23 am #167088

    Elise Noromit
    Member

    Hello,

    Woocommerce templates are the functional pages when you try to customize them or add any content it influences the functionality. By default, the search page result works properly with our theme. The reason for the problem on your site is either plugins or customization. Deactivate the plugins, remove customization and add one by one checking the problem to detect what causes the problem. There is no way to investigate.

    Best Regards

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Viewing 13 posts - 1 through 13 (of 13 total)