cannot select attributes on product pages

This topic has 12 replies, 2 voices, and was last updated 4 years, 9 months ago by Elise Noromit.

Viewing 13 posts - 1 through 13 (of 13 total)

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January 15, 2020 at 9:05 pm #168180

Aisaac92
Participant

Hi,

On product pages, attributes are not displaying as a dropdown. Instead, the attributes are showing as text which cannot be selected.

January 15, 2020 at 10:44 pm #168201

Elise Noromit
Member

Hello,

Please provide the URL of a variable product.

If you want the attributes to be displayed as the drop-down, you should disable all the option described here: https://xtemos.com/docs/woodmart/variable-products-swatches/

If you click the attribute and it does not work, make sure you created all the attributes slugs in Latin letter.

Best Regards

January 15, 2020 at 10:54 pm #168202

Aisaac92
Participant

Okay thanks. I’ll give that a try.

January 16, 2020 at 8:39 am #168275

Elise Noromit
Member

If you have any questions please feel free to contact us.

Best Regards

January 16, 2020 at 9:25 am #168288

Aisaac92
Participant

Hi, I have disabled all of the options as instructed, and the attributes are still not working on the product page.

January 16, 2020 at 11:04 am #168314

Elise Noromit
Member

Hello,

Please provide the site admin access to the private area.

Best Regards

January 16, 2020 at 11:16 am #168320

Aisaac92
Participant

Thank you, please see the below.

January 16, 2020 at 12:10 pm #168340

Elise Noromit
Member

Hello,

Please check the credentials I can not log in.

Best regards

January 16, 2020 at 12:52 pm #168354

Aisaac92
Participant

Does this work?

January 16, 2020 at 2:10 pm #168397

Elise Noromit
Member

Hello,

The variable product has custom attributes http://prntscr.com/qokx6x

Our theme settings cover only global attributes http://prntscr.com/qokyl4

Please provide a product URL with the global attributes and problem with the theme if any.

Best Regards

January 16, 2020 at 3:10 pm #168412

Aisaac92
Participant

Hi,

Link to a product with global rule below.

January 16, 2020 at 3:57 pm #168426

Aisaac92
Participant

As you can see, the attributes text can be seen on the product page, but nothing can be selected. It is text that does nothing.

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January 16, 2020 at 8:49 pm #168453

Elise Noromit
Member

Hello

Please add variations and check again http://prntscr.com/qoqwdg

Please follow these instructions: https://xtemos.com/docs/woodmart/variable-products-swatches/

Best Regards
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