Error 502 login Google

This topic has 15 replies, 3 voices, and was last updated 4 years, 10 months ago by Artem Temos.

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January 16, 2020 at 3:38 pm #168420

mallethenao
Participant

Hello I have configured login/register with Google on my web-site, but to try login I get an error 502, I attach an image.

It does say an error with cloudflare, efecty I use it, what can i do for to fix this error?

https://azzurry.com

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January 17, 2020 at 8:13 am #168485

Aizaz Imtiaz Awan
Keymaster

Hi,

500 Internal Error is a generic error and says about some issue on the server and can be caused by different things. Anyway, to understand its nature you need to see your server error logs or enable PHP error display on the website. If you can’t do this, you need to contact your hosting provider for help in this question. Here is an article that may help you understand the error better http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/

Regards.

February 7, 2020 at 5:47 pm #172159

mallethenao
Participant

Hello, I used cloudflare then I deactivate it because i thought the problem was there, now I don’t get an error, but the google account is not working, if you try login with google, it doesn’t happen nothing, redirect to the login page but is not show an error, nothing.

https://www.azzurry.com/mi-cuenta/

February 8, 2020 at 9:16 am #172209

Aizaz Imtiaz Awan
Keymaster

Hello,

Please try to replace mi-cuenta to ‘my-account` as shown in point #3 https://xtemos.com/docs/basel/faq-guides-2/configure-facebook-login/

Try to do it in both: Facebook and Google.

OR

I think the reason is your child theme. Seems some custom code influences. Please switch to the parent theme and check. Also, please disable all the cache plugins from your site as well.

If still find the issue, please send me the WP admin and FTP login details of your site so I will debug it more and give you the solution.

Best Regards.

February 10, 2020 at 10:10 pm #172621

mallethenao
Participant

Hello, I changed the url mi-cuenta to my-account can you verify, But it’s not working still.

I send my login credentials.

February 11, 2020 at 7:11 am #172653

Aizaz Imtiaz Awan
Keymaster

Hello,

I have found that your Google App ID and Google App Secret keys are not correct. Please recreate them by read the documentation here:
https://xtemos.com/docs/basel/faq-guides-2/configure-google-login/

There is surely the issue with your API keys not from the theme settings.

Best Regards.

February 17, 2020 at 2:53 pm #174061

mallethenao
Participant

Can you verify, because I follow the tutorial and get the same response, if you try login with google, it doesn’t happen nothing, redirect to the login page but is not show an error, nothing.

February 18, 2020 at 7:42 am #174171

Artem Temos
Keymaster

Try to add the following PHP code snippet to the child theme functions.php file

add_filter( 'woodmart_alt_auth_method', '__return_true' );

Also, send us screenshots from your Google APP configuration screens as per our documentation.

February 18, 2020 at 4:50 pm #174374

mallethenao
Participant

I added the code to functions.php in my theme child, but it doesn’t work.

In private content I attach the screenshots.

February 19, 2020 at 7:01 am #174464

Artem Temos
Keymaster

Sorry, but we can’t translate your screenshots. Are you able to provide us an access to your Google APP so we can check the configuration? Also, send us a screenshot where you have added the code from the previous reply as well as your FTP access.

February 19, 2020 at 10:31 pm #174668

mallethenao
Participant

Can I give to you access to my project, what is your google email?

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February 20, 2020 at 7:11 am #174692

Artem Temos
Keymaster

Here is an email of one of our support staff

February 20, 2020 at 3:01 pm #174793

mallethenao
Participant

Hello, I give you access, can you verify please?

February 20, 2020 at 4:02 pm #174814

Artem Temos
Keymaster

It seems that you didn’t activate the child theme. Please, add our code and be sure that you have the child theme active in Appearance -> Themes.

March 3, 2020 at 4:13 pm #177671

mallethenao
Participant

Thank you very much, with your suggestions I could resolve it.

March 4, 2020 at 5:46 am #177750

Artem Temos
Keymaster

Great, you are welcome.
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