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Color swatches not working

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  • January 24, 2020 at 1:57 pm #169636

    Yolita
    Participant

    Hello,

    After I enabled the color swatches, they are displayed on the single product page but are not clickable – the color cannot be chosen and therefore the product cannot be added to the cart.

    Hope, there’s simple solution to this problem.

    January 24, 2020 at 4:36 pm #169671

    Elise Noromit
    Member

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please deactivate all the plugins not related to the theme and switch the parent theme, provide the site admin access to the private area we shall check the settings.

    Best Regards

    January 27, 2020 at 7:57 am #169953

    Yolita
    Participant

    Thank you for your reply

    January 27, 2020 at 8:53 am #169966

    Elise Noromit
    Member

    Hello,

    You have written the slug in Cyrillic letters that is the problem https://prnt.sc/qtd7k3

    You need to delete these attributes and create new in Latin letters and then add to the variable products.

    Swatches are clickable only in variable products.

    Best Regards

    January 27, 2020 at 9:11 am #169971

    Yolita
    Participant

    Hi,
    Great thanks. It worked. 🙂

    January 27, 2020 at 9:11 am #169972

    Elise Noromit
    Member

    You are welcome! If you have any questions please feel free to contact us.

    Best Regards

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