Product – Click to enlarge not working

This topic has 5 replies, 2 voices, and was last updated 4 years, 9 months ago by Aizaz Imtiaz Awan.

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February 7, 2020 at 9:54 am #172072

finalcreations
Participant

Hi,
On a product page, when I click on the ‘Click to enlarge’ button (on the main image) the page goes black and does not show the image.

It also does not zoom in on hovering over the image (It is set to do this in the admin section)

I have tried disabling other plugins with no success.
Any ideas helpful

Thanks

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February 7, 2020 at 12:26 pm #172101

Aizaz Imtiaz Awan
Keymaster

Hello,

I have found that you have enabled the CloudFlare CDN cache http://prnt.sc/qyxlge, please delete and disable the SDN cache from server then check the site. After that still you will find the issue, then please send me the WP admin login details of your site so I will debug your site and solve the issue.

Best Regards.

February 7, 2020 at 1:37 pm #172120

finalcreations
Participant

I have deleted and bypassed the Cloudflare cache, so it now does not effect the site.
But the problem is still there.

February 8, 2020 at 6:22 am #172192

Aizaz Imtiaz Awan
Keymaster

Hello,

I have fixed the issue on your website now its working absolutely fine on my end. Please clear the cache and check back.

The issue was you set the image customizer to image size 600px but the actual images were smaller. So they can’t be cropped.

Screenshot for Clarification: https://ibb.co/FmMJYNM

I have set an image of high resolution and it is working absolutely fine now.

Screenshots for Clarification: https://ibb.co/RctGPcZ
https://ibb.co/tbmv3XJ
https://ibb.co/T18GTdM

If you want it to work absolutely fine then try uploading images in high resolution.

Best Regards.

February 8, 2020 at 8:44 am #172204

finalcreations
Participant

Wow! I never would have looked at that.
Thank you so much!

You guys are amazing!

February 8, 2020 at 9:46 am #172212

Aizaz Imtiaz Awan
Keymaster

Most Welcome :-)

If you do not mind, can you please leave 5 stars rating for our Theme & Customer and Technical Support by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in future. It would encourage our work a lot. If you like our Theme and Support.

Thanks for contacting us.
Have a great day :-)

Topic Closed.
Best Regards.
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