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Youtube link for Product video URL and Custom tab content is not working

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  • February 23, 2020 at 4:26 pm #175573

    m4verick
    Participant

    Hi,
    Today I’ve started customizing a new store with this great theme, great job with the theme guys!

    So far I found two bugs:

    #1 Under PRODUCT EXTRA OPTIONS -> Product video URL
    I put some YouTube link and it doesn’t work. I’m getting popup message “www.youtube.com refused to connect.”

    #2 Under PRODUCT TAB OPTIONS -> Custom tab content
    I’ve created new tab and for the content I want some YouTube video, the same problem as above.

    PS. The video works perfect when I use WPBakery Page Builder

    Please advise,
    Thanks.

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    February 23, 2020 at 8:01 pm #175590

    Elise Noromit
    Member

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please test this link https://www.youtube.com/watch?v=lM02vNMRRB0 , if it does not work, disable the plugins not related to the theme and provide the site admin access.

    Best Regards

    February 23, 2020 at 8:11 pm #175594

    m4verick
    Participant

    Thank you for the quick reply.

    The https://www.youtube.com/watch?v= format working fine under “Product video URL” (next to the zoom icon on the picture).

    But is not working as “Custom tab content” – see attachment.

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    February 23, 2020 at 8:25 pm #175599

    Elise Noromit
    Member

    Hello,

    Create HTML block, insert the video by means of video element and insert the shortcode of the HTML block into this field.

    Best Regards

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Viewing 4 posts - 1 through 4 (of 4 total)