my custom icons disappear after update

This topic has 17 replies, 3 voices, and was last updated 4 years, 8 months ago by Aizaz Imtiaz Awan.

Viewing 18 posts - 1 through 18 (of 18 total)

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February 26, 2020 at 6:19 am #176201

KH
Participant

My custom icons disappear after updating the theme. It breaks custom css again. https://www.dropbox.com/s/udyixaglnpl9c2a/collage111111.jpg?dl=0

February 26, 2020 at 8:53 am #176235

Aizaz Imtiaz Awan
Keymaster

Hello,

I saw the screenshot you attached. Please Go to Woodmart >> Custom CSS >> Generate CSS file and save. Clear cache and check back.

I tried to login to your website but the credentials you provided with are not correct please provide with correct admin panel login details to check it myself and help you out accordingly.

Best Regards.

February 26, 2020 at 9:25 am #176242

KH
Participant

Here you are:

February 26, 2020 at 9:36 am #176248

Blooming
Participant

Hi! Same problem here. I updated to 4.5.2, regenerated the css file and cleaned my cache.. but my icons still brokens 🙁

February 26, 2020 at 11:14 am #176264

Aizaz Imtiaz Awan
Keymaster

Hello,

@KH I have regenerated CSS file, deactivated all the third party plugins, activated parent theme and the website is working absolutely fine on my end. Please disable server caching, clear browser cache and check back.

Screenshot for Clarification: https://ibb.co/hm9gKcv

@Blooming Please deactivate all the third party plugins, activate parent theme and check back. If the problem continues then please create a new ticket and provide with admin panel login details of the website to check it myself and help you out accordingly.

Best Regards.

February 26, 2020 at 11:35 am #176269

KH
Participant

No, it doesn’t look the same.

February 26, 2020 at 11:36 am #176271

KH
Participant

Sorry, pls pause this process for awhile. My hosting is migrating my site to another server and changes done will be lost.

February 26, 2020 at 11:38 am #176272

Aizaz Imtiaz Awan
Keymaster

Hello,

Sure, waiting for your next reply to debug further.

Best Regards.

February 27, 2020 at 11:17 am #176578

Blooming
Participant

Hello! already did it but its not working 🙁

February 27, 2020 at 12:12 pm #176607

Aizaz Imtiaz Awan
Keymaster

Hello,

@Blooming I have tried to login to your website to check the issue but was unable to login. Please create a new topic and provide with maintenance mode free URL and admin panel login details of the website to check it myself and help you out accordingly.

Best Regards.

February 29, 2020 at 10:02 am #177080

KH
Participant

Hello, now my hosting provider already finished. You can continue now.

February 29, 2020 at 10:34 am #177090

Aizaz Imtiaz Awan
Keymaster

Hello,

I have activated the fontawesome library from Theme Settings >> Performance >> CSS >> Font-Awesome Library >> Set to always use. And the icons are working absolutely fine on my end.

Screenshot for Clarification: https://ibb.co/8mddQN2
https://ibb.co/88v4GhJ

Please disable server caching, deactivate cache plugin, clear browser cache and check back.

Best Regards.

March 5, 2020 at 11:40 am #178063

KH
Participant

No, it doesn’t work at all in mobile but in desktop it work some but not all, for example this icon still not working. https://www.dropbox.com/s/z5ak8a13hx6vojr/wm1.png?dl=0

Also I found this issue in mobile after update https://www.dropbox.com/s/jum2tx3vkl12id3/wm2.jpg?dl=0

Your update every time breaks customization.

March 5, 2020 at 12:09 pm #178081

Aizaz Imtiaz Awan
Keymaster

Hello,

I have visited your website. It seems that you are using CDN(Cloudflare) please disable it. Deactivate cache plugin, clear browser cache and check back.

Screenshot for Clarification: https://ibb.co/pjh96p7

Best Regards.

March 6, 2020 at 8:55 am #178253

KH
Participant

I have paused Cloudflare on site, clear cache and check my site again. Nothing changes, still the same.

March 6, 2020 at 12:13 pm #178306

Aizaz Imtiaz Awan
Keymaster

Hello,

I have logged in to your website. From where you have changed the content of the icons that are not shown because currently I haven’t found any custom CSS through which you are changing the content for the icons. That’s the reason why they aren’t displayed on your website. Please make sure you have added the correct CSS according to your requirements.

Then clear the cache and check back.

Best Regards.

March 15, 2020 at 12:16 pm #180079
KH
Participant
It is in Appearance > Edit > Additional css. Here it is:
```
body .woodmart-wishlist-remove:after,
body .widget-heading .close-side-widget:after {
  position: relative;
  display: inline-block;
  content: "\f2d4";
  font-family: FontAwesome;
  background-color: transparent;
	font-size: 40px;
	color:rgba(135,135,135,.15);
	height:auto;
	width: auto;
	line-height: 1;
}
```
March 16, 2020 at 7:37 am #180141

Aizaz Imtiaz Awan
Keymaster

Hello,

I have added the following code in your child-theme header.php file and the icon is displaying fine on my end.

<script src="https://use.fontawesome.com/a9e8be7baf.js"></script>

Screenshot for Clarification: https://ibb.co/6mK3xHw

Please deactivate cache plugin, clear browser cache and check back.

Best Regards.
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