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Can't access Woodmart templates libray

Viewing 13 posts - 1 through 13 (of 13 total)
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  • February 26, 2020 at 12:45 pm #176295

    WarrenVos
    Participant

    Hello I am not able to access the woodmart templates library using WPBakery. I have tried on my other site as well and the same thing. It just spins and spins

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    February 26, 2020 at 12:53 pm #176297

    WarrenVos
    Participant

    Everything is up to date and all plugins except the default are active but it’s still the same.

    February 26, 2020 at 2:07 pm #176336

    Elise Noromit
    Member

    Hello,

    Please provide the site admin access to the private area I will check and suggest. Please confirm the permit to deactivate the plugins for the while of checking it may take 10-15 minutes and switch to the parent theme if you run the child one.

    Best Regards

    February 26, 2020 at 2:12 pm #176339

    WarrenVos
    Participant

    Sure you may go ahead and troubleshoot. I have activated all the plugins again but you can disable them as needed.

    February 26, 2020 at 4:45 pm #176384

    Elise Noromit
    Member

    Hello,

    I have deactivated the plugins and it works. Here is the list of the disabled plugins https://prnt.sc/r828or Deactivate theme and activate one by one checking which one causes the problem.

    Best Regards

    February 27, 2020 at 5:53 am #176467

    WarrenVos
    Participant

    I have deactivated these and it still isn’t working (I had already deactivated them and tested before logging to support)

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    February 27, 2020 at 5:56 am #176469

    WarrenVos
    Participant

    I have also deleted browser history and cache…I have tried it on firefox, chrome and canary and the loading screen never loads.

    February 27, 2020 at 6:14 am #176478

    WarrenVos
    Participant

    I have tried every combination of deactivating plugins down to only having woodmart core and WPBakery active but the issue is the same.

    February 27, 2020 at 10:51 am #176559

    Elise Noromit
    Member

    Hello,

    Here it is https://prnt.sc/r8f1ql

    I am adding https://gyazo.com/f827f37036295dddd267d756024fcbec

    I see it has been added https://gyazo.com/3974f3b42e13c733a4ef5fe1138b7ade

    Best Regards

    February 27, 2020 at 11:01 am #176563

    WarrenVos
    Participant

    What do you suggest I do now as it doesn’t work with me no matter what I do? Different browsers, different pc, disable all plugins nothing works.

    February 27, 2020 at 11:32 am #176585

    WarrenVos
    Participant

    I even installed Opera browser and the first thing I did was try and it still doesn’t work

    February 27, 2020 at 11:48 am #176594

    WarrenVos
    Participant

    I need this urgently I cannot go back and forth with one message every few hours over days

    February 27, 2020 at 2:55 pm #176672

    Elise Noromit
    Member

    Hello,

    Try another device or browser. I cannot solve the issue if I do not see the problem. Please specify the problem:

    When you open the library do you see the templates?

    When you try to add them are they added?

    At what stage the problem occurs?

    Best Regards

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Viewing 13 posts - 1 through 13 (of 13 total)