Home › Forums › WoodMart support forum › After updating to 4.5.2 on a mobile device is not working button Buy

After updating to 4.5.2 on a mobile device is not working button Buy

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • March 7, 2020 at 11:24 pm #178584

    detroyt86
    Participant

    good afternoon
    I have one more site on Woodmart (korm-rybam.com.ua).
    After updating the template to version 4.5.2, the buy button on smartphones stopped working on it.
    I tried to disable the maximum of plugins, but the problem did not disappear
    Why did this happen and what should I do to fix it?

    Добрый день
    У меня есть еще один сайт на Вудмарт (korm-rybam.com.ua).
    На нем после обновления шаблона до версии 4.5.2 перестала работать кнопка купить
    Я пробовал отключить максимум плагинов, но это не помогло
    Почему такое произошло и что делать чтобы это исправить?

    March 8, 2020 at 2:21 pm #178640

    Elise Noromit
    Member

    Hello,

    Please check and disable Catalog mode in the Theme Settings > Shop page > Catalog mode.

    Best Regards

    March 9, 2020 at 11:46 am #178758

    detroyt86
    Participant

    Thanks for the answer!

    I will describe my problem in more detail.

    The first problem is that the buy button cycles through and the buyer cannot buy the product
    https://gyazo.com/1e425027a740ababd7bc1eac66d0abff

    The second problem is the quick purchase does not work https://gyazo.com/158061b0c71483d7965c2e916c6fd4d0

    *********

    Спасибо за ответ!

    Опишу детальнее свою проблему.

    Первая проблема – кнопка купить циклично грузится и покупатель не может купить товар
    https://gyazo.com/1e425027a740ababd7bc1eac66d0abff

    Вторая проблема – перестала работать быстрая покупка https://gyazo.com/158061b0c71483d7965c2e916c6fd4d0

    March 9, 2020 at 1:06 pm #178789

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, if the problem remains, leave the plugins not activated and provide the site admin access to the private area

    Best Regards

    March 9, 2020 at 2:23 pm #178819

    detroyt86
    Participant

    Did everything you said – but it didn’t help.

    Now disabled all plugins (https://gyazo.com/4e6ab3fe0e0135e51f937a419932dd57) – left only the most critical ones. Without them, the site shows the code instead of pictures.

    Activated the main theme https://gyazo.com/809bbc9cce192b212680791c1897145b

    I attach data to enter the site
    In touch

    ***
    Сделал все что вы сказали – но не помогло.

    Сейчас отключил все плагины (https://gyazo.com/4e6ab3fe0e0135e51f937a419932dd57) – оставил только самые критичные. Без них сайте видно код вместо картинок.

    Активировал основную тему https://gyazo.com/809bbc9cce192b212680791c1897145b

    Прикрепляю данные для входа на сайт

    March 9, 2020 at 8:15 pm #178865

    Elise Noromit
    Member

    Hello,

    Please check now, the product page works https://prnt.sc/rdvuko the product has been added.

    Quick view also works https://prnt.sc/rdw7hw

    Best Regards

    March 9, 2020 at 9:33 pm #178889

    detroyt86
    Participant

    Thanks for the help, but there were no problems with the desktop version of the site …

    The problems are with the mobile version of the site. I wrote about this in the title of this post.
    My video in a previous post was also made on the mobile version of the site.

    Can you configure it on the child version of the template? I have on it the correct designation of site price currencies

    ****

    Спасибо, за помощь, но с версией сайта для настольных компьютеров проблем не было …

    Проблемы именно с мобильной версией сайта. Я об этом написал в заголовке этого поста.
    Мое видео в предыдущем посте тоже сделано на мобильной версии сайта.

    Вы можете настроить именно на дочерней версии шаблона? У меня на ней правильное обозначение валют цен сайта

    March 9, 2020 at 9:35 pm #178890

    detroyt86
    Participant

    The first problem is that the buy button cycles through and the buyer cannot buy the product
    https://gyazo.com/1e425027a740ababd7bc1eac66d0abff

    The second problem is the quick purchase does not work https://gyazo.com/158061b0c71483d7965c2e916c6fd4d0

    March 10, 2020 at 8:06 am #178947

    Elise Noromit
    Member

    Hello,

    The server blocks AJAX queries http://prntscr.com/re2ulu Please contact your host support.

    Best Regards

    March 10, 2020 at 11:42 am #179017

    detroyt86
    Participant

    Thanks! We found the reason for the hosting.
    There was included protection against bots which blocked the path along which the script works

    *****

    Спасибо! Мы нашли причину на хостинге.
    Там была включена защита от ботов которая блокировала путь по которому работает скрипт

    March 10, 2020 at 8:23 pm #179111

    Elise Noromit
    Member

    You are welcome! If you have any questions please feel free to contact us.

    Best Regards

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