PROBLEM WITH WPBAKERY

This topic has 9 replies, 2 voices, and was last updated 4 years, 8 months ago by Artem Temos.

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March 10, 2020 at 2:24 am #178903

ariivieira
Participant

Hi!
I needed change the domanain of my site and now I have some problem with the WPBakery Page Builder. The Backend and Frontend page editor doesn’t work. Can u help me?

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March 10, 2020 at 7:16 am #178921

Artem Temos
Keymaster

Hello,

Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

Thank you in advance

March 10, 2020 at 9:38 am #178971

ariivieira
Participant

Hello!

Of course. All plugins that not related to your theme are disable. The admin access is in private content.
I need to launch this site today 🙁
Thank u

March 10, 2020 at 9:58 am #178976

Artem Temos
Keymaster

We just checked this on your website and it seems to work correctly for us https://gyazo.com/8ac92d722dfad2e4249335ac7bb530d1
Try to clear your browser cache and check again.

March 10, 2020 at 11:04 am #178999

ariivieira
Participant

Yes, its work now, but some features as icons and titles doesn’t work yet. Can u help me with this issue?

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March 10, 2020 at 11:45 am #179019

ariivieira
Participant

And the header builder doesn’t work so the mobile header doesn’t work too 🙁

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March 10, 2020 at 12:24 pm #179031

Artem Temos
Keymaster

What is missed on this screenshot https://xtemos.nyc3.digitaloceanspaces.com/wp-content/uploads/2020/03/Screenshot_20200310-075946.png ?

Also, please, disable all external plugins.

March 10, 2020 at 2:27 pm #179064

ariivieira
Participant

As you can see, in the first screenshot everything is ok, the images are with the titles, but in the second screenshot the titles are missing and I dont know why, all external plugins are desactivated already. This is the main problem, the other issues are about de icons like the icons of social media that aren’t appearing and the mobile header that I mentioned before. Help me please 🙁

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March 10, 2020 at 2:29 pm #179066

ariivieira
Participant

I guess the second screenshot was missing on the last submit, so I’m sending here for warranty.

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March 10, 2020 at 2:44 pm #179071

Artem Temos
Keymaster

We see some errors in JS console https://gyazo.com/f4eb0ba2ac0d695bf55e690d9e72e9ca
And also some JS files are corrupted https://gyazo.com/18cb576e2a57cb0ffff065ef5e3c1d95
https://gyazo.com/86bffa4701d88d1dad585ba058631ec8

Maybe they were broken during the transfer. In such situation we suggest you to copy all the files again and be sure that they are not broken during the transfer. Or you can reinstall all plugins and theme from scratch.
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