select options not working
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Hi, I have a site, https://thefastfoodie.co.uk/ (It is now live).
When you look at a product category for a variable product, you can choose to ‘select options’.
When I hover over the image, it’s fine. But when I click ‘select options’ if I leave the mouse where it is, it shows the drop down then it disappears, it’s like the page reloads.
If I ‘select options’ and move the mouse up towards the drop-down, it shows the drop down then the page reloads and jumps to the actual product page.
can you help? thanks
Hello,
Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, if the problem remains, leave the plugins not activated and provide the site admin access to the private area
Best Regards
I can’t change to parent theme and switch off plugins because the site is live.
I can supply user info, is this OK?
see private content
thanks
Hello,
Please confirm the permit to disable the plugins and switch to the parent theme for the while of checking what may take 10-15 minutes.
Best Regards
Hello,
I have deactivated all the plugins https://prnt.sc/rhnqnr and https://prnt.sc/rhnqwk and switched to the parent theme and it works https://gyazo.com/d4b059865d714023a7f545355e1a6c55
Now I have switched all as they were.
1. Disable all plugins as shown on the screen, enable them one by one checking the issue to detect which one causes the problem.
2. Check with the parent theme.
Either plugin or your custom code in the child theme causes the problem.
Best Regards
I have reverted to the parent theme, as the child theme had no settings.
I have found the offending plugin.
It is this one… https://wordpress.org/plugins/minimum-purchase-for-woocommerce/
I will speak to the plugin developer or find an alternate plugin
thanks
OK. If you have any questions please feel free to contact us.
Best Regards
.
