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Select a variation is not working

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • March 16, 2020 at 7:12 pm #180280

    arj1373
    Participant

    Dear Sir/Madam,

    However, I am sure this time as same as all previous issues I will not receive any assistance from you to troubleshooting and solving, I would like to try once again because actually I have no other solution now. (To find this is the true state, you can refer to previous request history).

    Anyway, Please see these screenshots to find what is happening when you want to select an option in a variable product:
    https://nimb.ws/9LJVxO
    https://nimb.ws/Rd3Uhf
    Just in quick view, it is working absolutely well:
    https://nimb.ws/MCjTv2
    This issue happened today. We have not installed a new plugin or have been not made a new setup.
    Already I have deactivated all plugin+cleared cach+deleted browser cache and cookies. But the issue stayed here.
    In case, I will send you admin panel access via private message.
    Your prompt assist would be greatly appreciated because we are receiving continuously negative feedback from customers in this regard.

    March 17, 2020 at 7:10 am #180325

    Artem Temos
    Keymaster

    Hello,

    We see some errors in your website JS console that are not caused by our theme https://gyazo.com/e377ca3a48bf629b1f9a395719a2ee8e
    Could you please temporarily disable all external plugins so we can test?

    Thank you

    March 17, 2020 at 9:50 am #180361

    arj1373
    Participant

    Hi,
    With many thanks for your reply, I have deactivated the ReCaptcha V3. I have deactivated all plugin (as well WP Rocket Caching Plugin) once again. Unfortunately, it is not fixed.
    Actually, I don’t know exactly what does the shown failure on the screenshot mean. I can not find them, consequently, I can not fix it. It would be greatly appreciated to help me more to find and fix the issue. You have already access info in the admin panel. Should you require more info, please just let me know.
    I am looking forward to your assistance as soon as possible. Our shop is online and we will provide a proforma invoice manually for our customers who are contacting us due to this failure.

    March 17, 2020 at 9:52 am #180362

    Artem Temos
    Keymaster

    In this case, please, disable all external plugins that are not related to our theme so we can check.

    March 17, 2020 at 11:52 am #180426

    arj1373
    Participant

    Hi,

    Whilst many thanks for your reply, I would like to inform you we fixed the issue. It was due to Klarna Checkout plugin new update.

    Best Regards

    March 17, 2020 at 6:03 pm #180562

    Artem Temos
    Keymaster

    We are glad that you sorted it out. Contact us if you will have any extra questions.

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