Instagram not showing pictures
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I linked the instagram account per the documentation but it is not showing the pictures where it should. Under OUR INSTAGRAM at the checkout, a message reads: Instagram has returned invalid data.
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Hello,
Could you please disable all plugins that are not related to our theme and provide us your FTP access so we can check it?
Thank you in advance
website backend access was provided in PM. please look through the issue. thks
You sent your admin access but we need your FTP as well. We need to be able to change your website files to troubleshoot the issue. If you don’t have this information, contact your hosting provider for help.
The password seems to be incorrect and we can’t connect https://prnt.sc/rko0h5
We have connected to your server but don’t see any files https://gyazo.com/157495b58eba23881cac71e446b41573
not sure why. replace ip address with Server Hostname
in PM
Please, send us a correct HOST, USERNAME, and PASSWORD so we can connect your server and check what is wrong with your website.
If you don’t have this data, please, contact your hosting provider for help.
host provided an updated info see PM. sorry for any inconvenience
It is your host only, we need the actual username and password too.
use the same provided before, I put in PM for convenience. the only change is the IP name that was changed
Have you tried to connect to your server with this data? We can’t do this and get the same error https://gyazo.com/e6399d1c2a7e0c7e759188abcccd11a5
Sorry for the multiple failed login attempts. I was able to test the FTP this time, see PM info
You didn’t select API method as described in our documentation https://prnt.sc/rlo3qh
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