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Back button issue

Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • March 21, 2020 at 4:33 pm #181425

    dimath
    Participant

    Hello,

    please check the video I am sending you. When I am trying to copy the sku of a product inside a single product page, the back button of the browser does not work. We have tested from four different pcs and the same happens. Could you please check?

    March 21, 2020 at 8:39 pm #181445

    Elise Noromit
    Member

    Hello,

    I cannot view the video. https://prnt.sc/rkc9qg Do you mean the browser Back button? Our theme does not influence at all. Please provide the screen.

    If you mean this button https://prnt.sc/rkcal1 deactivate all the plugins not related to the theme and switch the parent theme, check the issue, if the problem remains, leave the plugins not activated and provide the site admin access to the private area

    Best Regards

    March 21, 2020 at 9:35 pm #181450

    dimath
    Participant

    The urls I have sent to you are two sorry for placing them without space, the first one is a video and the second is the product url. Probably this is a conflict, that affects the browser back button. Your theme seems to be incompatible with a plugin called WooCommerce Variation Swatches PRO.

    Thank you.

    March 22, 2020 at 10:17 am #181483

    Elise Noromit
    Member

    Hello,

    Most likely our theme is not compatible with the plugin as our theme has its own functionality. https://xtemos.com/docs/woodmart/variable-products-swatches/

    Best Regards

    March 22, 2020 at 10:21 am #181485

    dimath
    Participant

    The fact is that we have tried the theme’s functionality, but we need to have change of color on hover, both on shop page and inside single product page which is not supported by the theme. Do you have any suggestion from your side how we could make it work?

    March 22, 2020 at 12:16 pm #181498

    Elise Noromit
    Member

    Hello,

    No, we do not have a quick solution, unfortunately. Such modification is not covered by our support.

    If you have a problem with the back button in the browser, check how it works on the Storefront theme as our theme hardly ever influences that.

    Best Regards

    March 22, 2020 at 12:30 pm #181501

    dimath
    Participant

    Ok just a last question, could we cancel the function of the template for variation swatches so that we could use the plugin without conflict?

    March 22, 2020 at 4:02 pm #181529

    Elise Noromit
    Member

    Hello,

    You need to disable swatches in the attributes https://prnt.sc/rko2s6 and remove the color and images, in the result the attributes would be displayed by default.

    Best Regards

    March 22, 2020 at 4:53 pm #181533

    dimath
    Participant

    Could you please tell me where I can find the setting in the screenshot? Because I cannot find it in the theme settings.

    March 22, 2020 at 8:37 pm #181557

    Elise Noromit
    Member

    Hello,

    You can find it in Dashboard > Products > Attributes > Configure items > edit.

    Best Regards

    March 22, 2020 at 9:08 pm #181566

    dimath
    Participant

    This option is not enabled in my attributes.

    March 23, 2020 at 10:34 am #181649

    Elise Noromit
    Member

    Hello,

    Please provide the site admin access to the private area

    Best Regards

    March 23, 2020 at 10:57 am #181653

    dimath
    Participant

    Hi, please check. They are also checking from the plugin’s side.

    March 23, 2020 at 12:37 pm #181683

    Elise Noromit
    Member

    Hello,

    Now the plugin works without conflict https://prnt.sc/rl5tpk These are plugin swatches not our theme ones.

    Best Regards

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