Newsletter popup page reload on submit

This topic has 13 replies, 3 voices, and was last updated 3 years, 6 months ago by axxo.

Viewing 14 posts - 1 through 14 (of 14 total)

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March 23, 2020 at 2:11 pm #181741

Shopix
Participant

Hi,

The newsletter popup reloads page on submit. Is there any way to prevent this as reloading the page will not give the user a message if he has been subscribed or not?

Thanks!

March 23, 2020 at 3:44 pm #181771

Elise Noromit
Member

Hello,

Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, if the problem remains, leave the plugins not activated and provide the site admin access to the private area

Best Regards

March 24, 2020 at 7:28 am #181865

Shopix
Participant

I refer to the fact that once you fill in the newsletter popup email address and click Submit the page will reload. The same behavior is present on your demo website.

The desired behavior is to submit the newsletter popup and have a message displayed to the user that he has or has not been subscribed instead of reloading the page…

Thanks!

March 24, 2020 at 8:48 am #181888

Elise Noromit
Member

Hello,

Have you configured the Newsletter plugin and integrated it to the Newsletter account?

Best Regards

March 24, 2020 at 10:23 am #181915

Shopix
Participant

Hello Elise,

The MC4WP plugin that was installed with the theme is configured and integrated with MailChimp account.

The integration works without any issues. The problem is that submitting the Newsletter popup will reload the page and no message is displayed if the user has been subscribed or not. The expected behavior is that the page will not be reloaded, form will be submitted with Ajax and a message of success / error will be displayed to the user.

Thank you!

March 24, 2020 at 11:18 am #181950

Elise Noromit
Member

Hello,

Please check the plugin on a page with a default page to find out if our theme causes the problem or it is the way the plugin works.

Best Regards

March 24, 2020 at 11:23 am #181952

Shopix
Participant

Hello Elise,

Is there any point to check since the same behavior is on your demo at https://woodmart.xtemos.com/demo-electronics/demo/electronics/ ?
I believe this is a theme bug, the fact that it does not Ajax submit the newsletter popup form.

March 24, 2020 at 3:42 pm #182033

Elise Noromit
Member

Hello,

This is the way our popup works, unfortunately, it cannot be changed.

Best Regards

March 24, 2020 at 6:23 pm #182067

Shopix
Participant

Is there an option / fix for at least showing the success or error message to the customer after page reload?

March 25, 2020 at 8:59 am #182165

Elise Noromit
Member

Hello,

We cannot fix it, unfortunately. You will have to use the plugin in page/post/ product

Best Regards

March 29, 2020 at 7:46 pm #183169

Shopix
Participant

Hi Elise,

We have already spent 3 days on this bug and have yet to find a solution. Since this popup comes with the theme and also the submit form, it would be only normal to be built in the theme that it is submitted without a page refresh. However, the actual behavior and result is very disappointing, not to say misleading.

March 29, 2020 at 7:46 pm #183170

Shopix
Participant

Perhaps this can be proposed on the roadmap features for next updates? Keep in mind that having a functionality that does not work is completely useless for the developer and end customer.

March 29, 2020 at 8:42 pm #183190

Elise Noromit
Member

Hello,

We shall take into consideration, however, we do not promise we would implement in the nearest releases.

Best Regards

May 14, 2021 at 2:21 pm #292463

axxo
Participant

+1 🙂

It would be really helpful as the UX is quite bad after a subscription in the pop-up. It reloads the page and no message is presented to the customer (only if they would come to the idea of opening the newsletter pop-up again)

Many thanks
-a
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