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issue "Import AJAX problem. Please, try import data manually."

Viewing 26 posts - 1 through 26 (of 26 total)
  • Author
    Posts
  • August 28, 2017 at 4:30 pm #18265

    henry
    Participant

    Hello,

    When importing the dummy content, this error appears “Import AJAX problem. Please try import data manually.”

    August 28, 2017 at 4:59 pm #18274

    Artem Temos
    Keymaster

    Hello,

    Thank you for choosing our theme and contacting us.

    Could you please provide us your admin and FTP access so we can check what is wrong there?

    Kind Regards
    XTemos Studio

    August 28, 2017 at 7:07 pm #18289

    henry
    Participant

    Hi

    August 28, 2017 at 7:08 pm #18290

    henry
    Participant

    and

    August 28, 2017 at 9:47 pm #18296

    henry
    Participant

    Hi, could you help me?

    August 29, 2017 at 5:09 am #18297

    Artem Temos
    Keymaster

    Hi,

    We are sorry for the delay, but when we visit your website we don’t see our theme and even WordPress installed at all. Could you please check it?

    Regards

    August 29, 2017 at 6:32 am #18310

    Artem Temos
    Keymaster

    As we can see, you have a fresh WordPress installation at the moment. If you want, we can try to install our theme with Dummy Content for you and fix the error.

    Regards

    August 29, 2017 at 6:57 pm #18379

    henry
    Participant

    Hello, I still have the same problem.

    August 29, 2017 at 7:02 pm #18380

    Artem Temos
    Keymaster

    Seems that you have changed your admin access. Could you please try to reinstall the WordPress and run import again. But before this, you need to remove the code

    $this->create_attributes();

    in the file woodmart / inc / dummy-content / base / after.php

    August 29, 2017 at 7:04 pm #18381

    henry
    Participant

    If you can do something to solve it, I would be grateful, just tell me what you need.

    August 29, 2017 at 7:05 pm #18382

    Artem Temos
    Keymaster

    We need your admin and FTP access. And it would be better to reinstall the WordPress to have a clean installation.

    August 29, 2017 at 7:07 pm #18384

    henry
    Participant

    Ok, you need my password to verify

    August 29, 2017 at 7:10 pm #18385

    henry
    Participant

    If you have to reinstall WordPress do it, no problem, thanks

    August 29, 2017 at 7:32 pm #18387

    Artem Temos
    Keymaster

    Please, reinstall the WordPress and upload our theme so we can fix it and import all the dummy content for you.

    August 29, 2017 at 7:37 pm #18391

    henry
    Participant

    Have you accessed the accounts?

    August 29, 2017 at 7:38 pm #18392

    henry
    Participant

    ok, wait a minute

    August 29, 2017 at 7:48 pm #18393

    henry
    Participant

    Install wordpress and template, just missing the dummy content.

    August 29, 2017 at 7:51 pm #18394

    henry
    Participant

    Did you gain access?

    August 29, 2017 at 8:02 pm #18396

    Artem Temos
    Keymaster

    Yes, now the dummy content is imported. You can select what version to use in the Dashboard -> Dummy content.

    August 29, 2017 at 8:10 pm #18399

    henry
    Participant

    If I saw it, thank you. If I had to install the theme at another time, would I have the same problem?

    August 29, 2017 at 8:11 pm #18400

    Artem Temos
    Keymaster

    You will just need to apply the fix from our previous message https://xtemos.com/forums/topic/issue-import-ajax-problem-please-try-import-data-manually/#post-18380
    We will try to fix it in our theme core in our future updates.

    August 29, 2017 at 8:15 pm #18401

    henry
    Participant

    ok, muchas gracias.

    August 29, 2017 at 8:15 pm #18402

    henry
    Participant

    thank you very much.

    August 29, 2017 at 8:21 pm #18403

    Artem Temos
    Keymaster

    You are welcome, we are always happy to help you, write us when you have any difficulties or issues with our theme.

    And we would be glad if you will rate our theme with 5 stars on Theme Forest in case you are satisfied with our theme and customer service http://themeforest.net/downloads

    Thank you in advance 🙂

    August 29, 2017 at 8:44 pm #18404

    henry
    Participant

    Thanks for everything, the subject is very good, do not stop giving support and maintenance.

    August 30, 2017 at 6:05 am #18415

    Artem Temos
    Keymaster

    Sure, our theme will be always supported and updated.

    Thank you for the review.

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Viewing 26 posts - 1 through 26 (of 26 total)

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