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Woocommerce Product Categories not in correct order

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  • #186557

    leejay123
    Participant

    Hi there, I’m having an issue with my WordPress application.

    Before i explain my issue please see below.

    I have deactivated all plugins excluding Woocommerce to see if any plugins were causing the issue but they wasn’t.

    I have created Woocommerce product categories as shown here: https://gyazo.com/2690926c3cc79d0bd89318e1a901c9a9

    I have created a few testing products shown here: https://gyazo.com/c8a600b1acfb5c991725ed51ce25ba02

    As you can see here within Woocommerce :https://gyazo.com/79e099e57448ddf5ccd7b91aee3de24f
    that (product 5) (product category) that its backwards and not in order. As you can see it shows, (Plugins, Pro Items) it should show (Pro Items, Plugins) not the other way around.

    As you can see on the other products such as (Product 1,) (Product 2,] etc that the (Product category are shown correctly e.g (Free items, Plugins)

    This is the order of the categories https://gyazo.com/4ea3ca76ed83bf7a933046dbeb7db7c9 therefore the parent category e.g Free Items, Pro Items & Geek Items should shown first and then the subcategory second whichever selected.

    Please see here on shop page: https://gyazo.com/83ba649c0b887916bfd66666e46fa07f

    As you can see here: https://gyazo.com/fe30811c65887d39ac19211decfa17e4

    Please find login details in private area.

    #186573

    Hello,

    I saw the screenshots you attached and visited your website.

    Basically the products and product categories are controlled by WooCommerce itself and our theme doesn’t influence this.Please try recreating the product and check the order.

    And Please check its functionality by activating some default WordPress themes like store front. Just to check whether the issue is with our theme or not.

    Best Regards.

    #186575

    leejay123
    Participant

    I tried re-creating the product and the issue is still the same. It’s quite stranger as other products show perfectly fine and in correct order.

    Like I have other products tags, (Pro Items,Themes) and that works but another product shows (Plugis,Pro Items) very strange.

    I have tried changing theme and the issue works doesn’t appear and the items are in the correct order. So I assume it’s the theme

    #186696

    Hello,

    I have logged into your website and there are no sub-categories on your website existing as you mentioned in the screenshots. Please make sure you have added the sub-categories and products to check it myself and help you out accordingly.

    Screenshot for Clarification: https://ibb.co/D5x0vtS

    Best Regards.

Viewing 4 posts - 1 through 4 (of 4 total)