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Variation product images do not the same size(same image) at shop page

Viewing 21 posts - 1 through 21 (of 21 total)
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  • April 15, 2020 at 1:23 pm #187191

    Nattawit Suchonwanit
    Participant

    I add variation product and use the same image but when it’s show at shop page. They are not the same size when I click on colour attribute

    on the picture I cut picture for you easy to compare
    or you can try on my website
    Product is Zis

    Thank you

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    April 15, 2020 at 1:28 pm #187196

    Artem Temos
    Keymaster

    Hello,

    It seems that you have enabled crop option for images on the catalog page. Try to disable it in Appearance -> Customize -> WooCommerce -> Product images.

    Kind Regards

    April 15, 2020 at 2:08 pm #187233

    Nattawit Suchonwanit
    Participant

    ok I use non crop. it’s ok
    but one problem has occur. When I click at the first colour the image still loading for long time.
    Please help.

    April 15, 2020 at 2:19 pm #187242

    Nattawit Suchonwanit
    Participant

    This is the image
    or you can try on my website on shop(สินค้า) page

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    April 15, 2020 at 2:24 pm #187246

    Artem Temos
    Keymaster

    It seems to be a bug in our theme. Could you please send us your FTP access so we can check?

    April 15, 2020 at 2:30 pm #187248

    Nattawit Suchonwanit
    Participant

    ok thanks

    April 15, 2020 at 5:41 pm #187287

    Artem Temos
    Keymaster

    We can’t now enter your WordPress dashboard. Please, send us your current access.
    And there is some kind of cache or problem with FTP. We change PHP and JS files but don’t see any changes on the website. Please, be disable all cache mechanisms on your server and in your WordPress dashboard.

    April 16, 2020 at 2:02 am #187317

    Nattawit Suchonwanit
    Participant

    ok i will try

    April 16, 2020 at 3:08 am #187318

    Nattawit Suchonwanit
    Participant

    And you have update theme can I update now? or waiting you
    and Where is menu for disable cache?

    April 16, 2020 at 3:35 am #187319

    Nattawit Suchonwanit
    Participant

    I try to disable cache on my wp dashboard and my host it’s still not work

    April 16, 2020 at 6:24 am #187344

    Artem Temos
    Keymaster

    There is some kind of cache on your server for files. We don’t see any changes we made in files. Please, contact your hosting provider for help in this situation.

    April 16, 2020 at 6:44 am #187351

    Nattawit Suchonwanit
    Participant

    ok I will contact my hosting
    And Can I update theme now or waiting for this problem has solve?

    April 16, 2020 at 6:45 am #187352

    Artem Temos
    Keymaster

    Yes, you can update the theme to the latest version now.

    April 16, 2020 at 6:54 am #187356

    Nattawit Suchonwanit
    Participant

    I found solution in my hosting.
    They told me to delete all files from /wp-content/cache/
    and I delete them already but it still not work

    April 16, 2020 at 8:13 am #187398

    Artem Temos
    Keymaster

    It seems to be a bug in Safari with images when they have actually the same URL. We have added a 1-second timeout for this loader. Please, clear your browser cache and check how it works. We also suggest you upload different images for the first variation and as your product’s featured image.

    April 16, 2020 at 8:19 am #187400

    Nattawit Suchonwanit
    Participant

    Ok I will try but now problem with this images had gone.
    I confuse that why this images are working

    April 16, 2020 at 8:48 am #187410

    Artem Temos
    Keymaster

    OK, contact us if you will have any questions.

    April 16, 2020 at 9:21 am #187435

    Nattawit Suchonwanit
    Participant

    one more thing
    Why in related products. If you select colour on variation product The widget for wish list, add to cart and search button (on side on image) disappear?
    And I will try on your demo web-site. It has the same problem

    April 16, 2020 at 9:47 am #187438

    Artem Temos
    Keymaster

    Please, describe to us your problems in a bit more details. Attach some screenshots and provide us with a list of steps on how to reproduce it on your website.

    Thank you in advance.

    April 16, 2020 at 11:07 am #187470

    Nattawit Suchonwanit
    Participant

    ok
    First I move cursor on once of related product. It show widget side bar on this product(exp. Wishlist, Add to Cart etc.)
    Second When I click colour on this product the widget side bar has disappear.

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    April 16, 2020 at 11:14 am #187474

    Artem Temos
    Keymaster

    Yes, it is how it is supposed to work to clearly show the variation image.

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