Filter size wrong

This topic has 11 replies, 3 voices, and was last updated 4 years, 7 months ago by Elise Noromit.

Viewing 12 posts - 1 through 12 (of 12 total)

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April 21, 2020 at 9:33 pm #188970

mallethenao
Participant

The product filter has an error:

https://www.azzurry.com/categoria-producto/hombre/?filter_talla=10

For example the first product of that list:
https://www.azzurry.com/producto/nike-jordan-trunner-hombre/

This product hasn’t size 10

How can I resolve it?

April 21, 2020 at 10:20 pm #188987

Elise Noromit
Member

Hello,

Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, if the problem remains, leave the plugins not activated and provide the site admin access to the private area

Best Regards

June 25, 2020 at 10:05 pm #206523

mallethenao
Participant

Hello I have created the next staging, the plugins is deactivated, the filter for size keep wrong.

For example this url:

The filter is with size 7 but there are products without that size.
https://azzurry.com/wp-staging/categoria-producto/hombre/?filter_talla=7&query_type_talla=or

June 26, 2020 at 6:27 am #206563

Eric Watson
Participant

Please, provide us your admin access so we can log in and check this on your side.

Thank you in advance.

June 29, 2020 at 5:58 pm #207358

mallethenao
Participant

ok the link is the next:

June 30, 2020 at 7:57 am #207475

Elise Noromit
Member

Hello,

You have provided access from the dev site which does not have filters. Provide access to the main site or clone and move your main site to the dev platform.

Best Regards 0

June 30, 2020 at 3:48 pm #207617

mallethenao
Participant

This is the url:
https://azzurry.com/wp-wrong/categoria-producto/hombre/calzado-hombre/

This is a staging site, I can’t deactivate plugins of website principal.

Thanks

June 30, 2020 at 7:14 pm #207652

Elise Noromit
Member

Hello,

I am checking the site and I do not see size filter.

Please clone and move your live site to the staging so that we could test all.

Best Regards

July 28, 2020 at 10:04 pm #214958

mallethenao
Participant

Hello, can you see the staging:

* Please, don’t use the header menu it redirect to azzurry.com, please navigate between products and breadcrumb from the home.

July 29, 2020 at 12:42 pm #215106

Elise Noromit
Member

Hello,

The products are sorted out even if they do not have the size on the product page visible because they actually have this size but this size is out of stock http://prntscr.com/tqijt2

Best Regards

July 30, 2020 at 4:31 pm #215485

mallethenao
Participant

Isn’t there other thing for to do?

July 30, 2020 at 7:15 pm #215511

Elise Noromit
Member

Hello,

This is the Woocommerce functionality and our theme does not influence that, unfortunately. Perhaps you can try to find a plugin.

Best Regards
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Viewing 12 posts - 1 through 12 (of 12 total)

Filter size wrong

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