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Problems with icons in Basel

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • April 23, 2020 at 4:25 pm #189494

    petrus74
    Participant

    Hi there,

    i want to start that mail saying that your template is great! I am very satisfied about it.

    I have only a little problem with icons… they simply don’t appears!

    Could you help me to solve that issue please?

    Thanks

    April 23, 2020 at 9:29 pm #189530

    Elise Noromit
    Member

    Hello,

    Thank you very much for choosing our theme and warm feedback.

    If you have such a problem, just save the Theme settings, and icons would appear https://gyazo.com/5709c7ee3a0dfd7f8a6695392462918f

    Best Regards

    April 23, 2020 at 9:48 pm #189540

    petrus74
    Participant

    Hi thanks for your answer.

    I mean social icon. I haven’t specify.

    Could you help me to solve it?

    Regards,

    April 24, 2020 at 8:20 am #189609

    Elise Noromit
    Member

    Hello,

    You need to add a widget or shortcode.

    Configure your [social_buttons] shortcode. You can leave field empty to remove particular link. Note that there are two types of social buttons. First one is SHARE buttons [social_buttons type="share"]. It displays icons that share your page in social media. And the second one is FOLLOW buttons [social_buttons type="follow"]. Simply displays links to your social profiles. You can configure both types here.

    Besides you can insert Social button element from WP bakery page builder.

    Please provide the page URL where you have added the icons, how did you add them?

    Best Regards

    April 26, 2020 at 2:42 pm #190053

    petrus74
    Participant

    Hi staff,

    thanks for your explanation but it is very difficult for me to understand.

    I try to explain you where is the problem…

    I donìt have the social icon in these 3 pages. Check the attachment please.

    Please, could you resolve for me that problem?

    Attachments:
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    April 26, 2020 at 7:17 pm #190104

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, if the problem remains, leave the plugins not activated and provide the site admin access to the private area

    Best Regards

    April 27, 2020 at 4:17 pm #190344

    petrus74
    Participant

    Hi,

    I have followed what have you said to me but nothing… the situation is always the same.

    I give you my account to try to resolve the problem.

    Regards,

    April 27, 2020 at 5:10 pm #190349

    Elise Noromit
    Member

    Hello,

    Please update WP bakery page builder.

    1. Make the full backup of your site.

    2. Deactivate and delete the current version.

    3. Upload the new version from your portfolio on this forum.

    4. Upload and install.

    Best Regards

    April 27, 2020 at 5:31 pm #190351

    petrus74
    Participant

    I don’t understand you.

    Do you have checked my website or not?

    I have done what you have written… and then?

    Could me explain what’s wrong with your template?

    April 27, 2020 at 6:28 pm #190355

    Elise Noromit
    Member

    Hello,

    You have not updated the plugin as I suggested. I have updated icons are on the product page: https://prnt.sc/s6xts6

    Best Regards

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