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Cant see sidebar

Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • April 26, 2020 at 12:05 am #189990

    Galzzaa
    Participant

    Hello, this is my shop page. https://shopipopy.com/product-category/%d7%97%d7%a0%d7%95%d7%aa/
    Any suggests why there isnt a sidebar in our shop page

    April 26, 2020 at 10:35 am #190040

    Elise Noromit
    Member

    Hello,

    Please enable the sidebar in the Theme Settings > Shop > Sidebar and title. Make sure you have not disabled the sidebar in the shop page locally https://xtemos.com/docs/woodmart/options-for-pages

    Then add widgets in Appearance > Widgets to Shop page widget area.

    Best Regards

    April 27, 2020 at 4:10 pm #190340

    Galzzaa
    Participant

    i enabled all settings as you ask me to. i still cant see the sidebar in my shop page . can i give an access to my site to check it ?

    Best Regards

    April 27, 2020 at 8:15 pm #190369

    Elise Noromit
    Member

    Hello,

    Please provide the site admin access to the private area.

    Best Regards

    April 27, 2020 at 8:16 pm #190371

    Galzzaa
    Participant

    Sure
    should I send the access here?

    April 27, 2020 at 8:16 pm #190372

    Galzzaa
    Participant

    via private content?

    April 27, 2020 at 8:45 pm #190386

    Elise Noromit
    Member

    Hello,

    Yes, insert the credentials into the Private Content area.

    Best Regards

    April 27, 2020 at 8:50 pm #190390

    Galzzaa
    Participant

    Attaching the credentials here

    Thanks in advance,
    Looking forward to updates.

    April 28, 2020 at 6:54 am #190456

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, if the problem remains, leave the plugins not activated for us to check.

    Best Regards

    April 29, 2020 at 7:20 am #190766

    Galzzaa
    Participant

    Hey, i deactivated all plugins. still cant see the sidebar. Do you need an admin access info ?

    April 29, 2020 at 8:05 am #190779

    Elise Noromit
    Member

    Hello,

    Please provide the site admin access to the private area we will check.

    Best Regards

    April 29, 2020 at 3:31 pm #190961

    Galzzaa
    Participant

    deactivated all plugins

    April 29, 2020 at 6:37 pm #190991

    Elise Noromit
    Member

    Hello,

    I see your sidebar very clearly: https://gyazo.com/3a5c72524d8badcc305f76183b1e192e

    Please activate the plugins one by one and check the issue you will detect which plugin influences.

    Best Regards

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Viewing 13 posts - 1 through 13 (of 13 total)