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sort issue

Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • April 30, 2020 at 12:18 am #191038

    championrc
    Participant

    info given to mods only.

    April 30, 2020 at 10:24 am #191183

    Elise Noromit
    Member

    Hello,

    I cannot log in your site to check. Please disable the cache plugins and check again.

    Best Rgards

    May 1, 2020 at 5:52 pm #191606

    championrc
    Participant

    info given to mods only.

    May 2, 2020 at 7:25 pm #191815

    Elise Noromit
    Member

    Hello,

    Please check how the filter works on free Storefront theme if you see the same, deactivate the plugins not related to the theme, and activate one by one checking the issue. Also check the problem on the parent theme.

    Best Regards

    May 2, 2020 at 11:26 pm #191847

    championrc
    Participant

    info given to mods only.

    May 4, 2020 at 6:41 am #192056

    Elise Noromit
    Member

    Hello,

    You have removed all the widgets from the sidebar. I have added the price widget and it works now correctly. please check https://prnt.sc/sai9v6

    Best Regards

    May 4, 2020 at 6:14 pm #192293

    championrc
    Participant

    private info.

    May 5, 2020 at 9:27 am #192416

    Elise Noromit
    Member

    Hello,

    Please have a look at our demo: https://woodmart.xtemos.com/shop/

    The Woocommerce filter price works correctly and there is no problem or conflict.

    I have tested the same filter on your site recently and it works correctly as well.

    Which sorting plugin do you mean?

    Best Regards

    May 5, 2020 at 6:32 pm #192572

    championrc
    Participant

    private info 2

    May 5, 2020 at 9:20 pm #192609

    championrc
    Participant

    private info 3

    May 6, 2020 at 8:51 am #192681

    Elise Noromit
    Member

    Hello,

    We are responsible for the plugins which are attached to the theme in the part of their compatibility. If a plugin is not listed as a compatible, our support does not cover fixing incompatibility. Sometimes, if it is easy and quickly we can provide a solution.

    In this case, all the features are available in Woocommerce or our theme. Here is the demo: https://woodmart.xtemos.com/shop/

    And the plugins you are trying to use just duplicate the functionality and conflicting. Please contact the plugin support and ask them to fix the incompatibility. If you still want to use them.

    If you need help in the settings, let me know what kind of you need I will help.

    Best Regards

    May 14, 2020 at 8:07 pm #195093

    championrc
    Participant

    private info 4

    May 15, 2020 at 9:31 am #195247

    Elise Noromit
    Member

    Hello,

    You can request the refund here: https://themeforest.net/refund_requests/new

    Best Regards

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Viewing 13 posts - 1 through 13 (of 13 total)