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Search Results not rendering correctly

Viewing 19 posts - 1 through 19 (of 19 total)
  • Author
    Posts
  • May 1, 2020 at 8:38 am #191465

    techladie
    Participant

    Hi Folks

    Any ideas why this is happening.

    For example if you search “dog food” hit enter this is the page thats being returned on both mobile and desktop

    Joe

    May 1, 2020 at 8:40 am #191466

    techladie
    Participant

    Sorry the image was too big

    Attachments:
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    May 1, 2020 at 11:05 am #191498

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    May 1, 2020 at 11:33 am #191501

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, if the problem remains, leave the plugins not activated and provide the site admin access to the private area

    Best Regards

    May 1, 2020 at 12:12 pm #191504

    techladie
    Participant

    See the info attached

    May 1, 2020 at 12:19 pm #191506

    techladie
    Participant

    It seems to only be affecting dog food. no other search

    May 1, 2020 at 1:13 pm #191536

    Elise Noromit
    Member

    Hello,

    I cannot enter your site now https://prnt.sc/s975mz

    Best Regards

    May 1, 2020 at 1:15 pm #191538

    techladie
    Participant

    where are you based?

    May 1, 2020 at 3:16 pm #191563

    Elise Noromit
    Member

    Hello,

    I am based in Ukraine.

    Best Regards

    May 1, 2020 at 3:21 pm #191567

    techladie
    Participant

    Hi Elise,

    I have opened it temporarily, we were getting a lot of attacks from the ukraine recently so we blocked it.

    May 1, 2020 at 3:55 pm #191578

    Elise Noromit
    Member

    Hello,

    I am checking your search page now it seems it works now correctly. https://gyazo.com/8bfd392bd860923923ccb165a97f4ad7

    Best Regards

    May 1, 2020 at 3:57 pm #191584

    techladie
    Participant

    As i said above if you search for dog food it happens

    May 2, 2020 at 8:26 am #191687

    Elise Noromit
    Member

    Hello,

    Please disable all the plugins except these ones: 

    Slider Revolution
WPBakery Page Builder
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG

    Then check the issue.

    Best Regards

    May 4, 2020 at 11:25 pm #192336

    techladie
    Participant

    Hi elise

    So we tried that but no luck

    Something we discovered thoigh is if you go to page 2 it renders fine but when you return to page one it breaks again

    We gave inspected the logs and cannot see any reason why

    May 5, 2020 at 10:37 am #192438

    Elise Noromit
    Member

    Hello,

    Please deactivate the plugins on the multisite and configure activating plugins on the site. Make the site to have these plugins only 

    Slider Revolution
WPBakery Page Builder
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG

    Best Regards

    May 5, 2020 at 11:11 am #192453

    techladie
    Participant

    Done,

    Staging details included

    May 5, 2020 at 1:11 pm #192495

    Elise Noromit
    Member

    Hello,

    You have an unclosed tag in the product description: https://www.petworld.ie/product/eukanuba-puppy-small-breed-chicken-dog-food-2kg/

    Best Regards

    May 5, 2020 at 2:14 pm #192519

    techladie
    Participant

    thanks elise that fixed it

    Joe

    May 5, 2020 at 8:35 pm #192591

    Elise Noromit
    Member

    You are welcome! If you have any questions please feel free to contact us.

    Best Regards

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Viewing 19 posts - 1 through 19 (of 19 total)