Woodmart issue with Amazon Pay

This topic has 17 replies, 2 voices, and was last updated 4 years, 8 months ago by Artem Temos.

Viewing 18 posts - 1 through 18 (of 18 total)

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May 11, 2020 at 3:28 pm #194121

Giulio
Participant

Hello Elise,

we just renewed your support for 6 months. It is our 4 or 5 time. Just to clarify 😀 I’m contacting you due an issue with the checkout of your theme on Woodmart.

As you can see we use Basel on a web site and Woodmart on another web site since 2018. With Basel we always used WooCommerce Amazon Pay and it works great to the top of the checkout. Today we installed the same on Woodmart, but we saw that it isn’t compatible. It works, but the WooCommerce Amazon Pay button appears not on the top of the checkout page, but in a slide banner to the bottom of the page.

We tried to find a fix, but nothing useful. We searched on your forum and we discovered a post where you suggest to ask to the WooCommerce support. And we did it, we asked to the WooCommerce support. But they told us that it is related to the theme, not to WooCommerce. We honestly can’t be disagree with them considering that WooCommerce Amazon Pay works as expected on Basel, but not on Woodmart.

So considering that Amazon Pay payment method is very used from our customers, please could you suggest to us a fix to show Amazon Pay to the top of the checkout page? I mean in a classic way.

Thanks a lot.

May 12, 2020 at 6:01 am #194222

Artem Temos
Keymaster

Hello,

We are glad to hear that 🙂

As for the issue, please, send us all the necessary information including some screenshots, admin, and FTP access so we can check what is wrong with that.

Kind Regards

May 12, 2020 at 6:46 am #194232

Giulio
Participant

Hello,

I can’t provide an FTP access right now, but you can take a look with this admin access.

Please consider that you will be on a live web site, so I kindly ask you do not disable any plugins.

Thanks a lot.

May 12, 2020 at 11:20 am #194335

Artem Temos
Keymaster

Try to disable Sticky notifications in Theme Settings -> General. It doesn’t work because this button has a WooCommerce notification CSS class.

May 13, 2020 at 10:18 am #194604

Giulio
Participant

We did it, but it shows a huge icon of danger that do not invites people to use Amazon Pay: https://www.dropbox.com/s/lc2tf86w4k3qgrq/Screenshot%202020-05-13%2012.16.50.jpg

May 13, 2020 at 11:37 am #194627

Artem Temos
Keymaster

It is how it works with default theme as well https://prnt.sc/sfyt6v

May 13, 2020 at 11:39 am #194628

Giulio
Participant

So maybe you could tell us how to remove the icon of danger and change the background color of that area. Please!

May 13, 2020 at 1:00 pm #194650

Artem Temos
Keymaster

But if you will change this then you will change all other notices on your website too. The best way is to remove the WooCommerce notification CSS class from that button wrapper.

May 13, 2020 at 1:03 pm #194651

Giulio
Participant

I understand you partially because I’m not a developer. But as I told you we’d like to use WC Amazon Pay also with Woodmart and without all these issues 😀 On Basel it works great as I showed you. Please could you help us to fix the issue? You suggestions seems correct, but I don’t know how I can apply it.

May 13, 2020 at 2:09 pm #194664

Artem Temos
Keymaster

Maybe something was customized on that website but when we test it with Basel it looks the same. It seems that how the plugin supposes to work.

May 13, 2020 at 3:21 pm #194682

Giulio
Participant

To be sure we checked the code snippets applied and CSS customized on Basel, but we did not customize anything about WooCommerce Amazon Pay. So it is not the reason why a “danger” icon appears there.

We only asked you to help us to use Woodmart as we expected. On Basel it works perfectly, without any “danger” icon. So why here it works in that way? You asked us also an admin access and we granted it. Why you can’t help us? We know that it is very easy for you to help us 😕

We’re your customer since 2 years with more than one renew to the support. Doesn’t it matter to you?

May 14, 2020 at 6:01 am #194814

Artem Temos
Keymaster

Could you please install Basel theme on this website so we can switch between themes and see the difference?

May 14, 2020 at 6:26 am #194826

Giulio
Participant

It isn’t necessary, because as I told we have the same situation on another brand web site. Same plugins, same CSS. And as I told there aren’t customization that introduces a “danger” icon there or a colored banner.

May 14, 2020 at 6:37 am #194828

Artem Temos
Keymaster

Sorry, but there is no other way to understand why it looks different on both themes. If you say that it works correctly on Basel, please, temporarily install it on the same website so we can do a quick check and see what is different.

May 14, 2020 at 6:57 am #194834

Giulio
Participant

Please take a look to the other brand web site with Basel. Inside the checkout you will find the Amazon Pay banner on the same area.

May 14, 2020 at 12:24 pm #194964
Artem Temos
Keymaster
Try to add the following code snippet to the Custom CSS area in Theme Settings to fix this issue.
```
.wc-amazon-checkout-message .woocommerce-info {
    display: block;
    margin-bottom: 25px!important;
    padding: 0;
    min-height: 0;
    background-color: transparent;
    color: #2d2a2a;
    font-weight: 600;
    font-size: 14px;
}
.wc-amazon-checkout-message .woocommerce-info:before {
  display: none;
}
.woodmart-dark .wc-amazon-checkout-message .woocommerce-info {
  color: #FFF;
}
```
May 14, 2020 at 2:33 pm #195007

Giulio
Participant

Yeah, now it works great just like Basel. I always knew that you can help us! Why did you wait all this time? I don’t know, but YES.

Thanks a lot.

May 14, 2020 at 2:39 pm #195012

Artem Temos
Keymaster

You are welcome 🙂
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Woodmart issue with Amazon Pay

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