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Import function broken

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  • May 17, 2020 at 3:09 pm #195707

    arven1
    Participant

    Hi,

    In the most recent version of Woodmart, I realized that Import function is broken. Export function is working fine, but there are no field to enter import file to upload it. I tried to re-import all settings but I realized that I cannot do that because that feature does not exist. Check the attachment. I tried to disable all plugins to see if that is something that mess up the code so this feature is not looking like it suppose to looked before: https://xtemos.com/wp-content/uploads/screenshots/woodmart/import_export.png

    What is possible to break this?

    Thanks

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    May 17, 2020 at 5:06 pm #195733

    Elise Noromit
    Member

    Hello,

    Please refer the Woocommerce documentation on this issue. Our theme support does not cover fixing import/export functionality.

    Best Regards

    May 25, 2020 at 10:42 am #197681

    arven1
    Participant

    Even it is part of your theme import?

    May 25, 2020 at 12:24 pm #197718

    Elise Noromit
    Member

    Hello,

    Oh, sorry. Before importing the settings, you need to create the file of export. Then you open the file, copy all the content, insert in the field, and press the button. If it does not work, make the full backup of your site and provide admin access to the private area.

    Please deactivate all the plugins not related to the theme and switch the parent theme.

    Best Regards

    May 28, 2020 at 8:03 pm #198736

    arven1
    Participant

    Seems like issue was related with a plugin. I’ve resolved it

    May 28, 2020 at 9:15 pm #198759

    Elise Noromit
    Member

    If you have any questions please feel free to contact us.

    Best Regards

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