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PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

Viewing 28 posts - 1 through 28 (of 28 total)
  • Author
    Posts
  • May 28, 2020 at 3:43 am #198479

    Kilyam
    Participant

    Hello,

    I tried to update my theme but I can’t update the theme when i try for the update that’s show in my update page,

    Update Failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    I tried already theses instructions but it didn’t work too :

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    I provide you my WP and FTP Admin Panel login details in a private content area of this topic so can you update the Theme for me please.

    May 28, 2020 at 7:38 am #198538

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    First of all thanks for choosing our Theme, we are glad to be you in the WoodMart WordPress family :-).

    Please take a complete backup of the website in order to proceed further and update the theme for you.

    Best Regards.

    May 28, 2020 at 9:31 am #198570

    Kilyam
    Participant

    Hello again,

    I did a complete backup of the website.

    Can you do the update as soon as possible please ?

    May 28, 2020 at 10:44 am #198600

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please provide Cpanel details to update the theme for you. Because currently I am unable to upload the Theme using FTP and WordPress dashboard.

    Best Regards.

    May 28, 2020 at 11:58 am #198645

    Kilyam
    Participant

    Ok but when you will try to connect, Panel will ask you a code. How can i send you this code because you will have 5 minutes to put the code ?

    May 28, 2020 at 12:25 pm #198659

    Kilyam
    Participant

    Code is

    May 28, 2020 at 12:41 pm #198662

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I have tried to add the code but was unable to login because of the time limit you mentioned.

    Please disable two steps verification then tell me. I will upload and install the theme for you.

    Best Regards.

    May 28, 2020 at 2:01 pm #198687

    Kilyam
    Participant

    Hello,

    It s fine. I desactived two steps verification

    May 29, 2020 at 1:20 am #198791

    Kilyam
    Participant

    Hello,

    DId you do the update ?

    May 29, 2020 at 6:27 am #198831

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I have tried to login to the Cpanel but the two steps verification is still enabled. Please disable it to let me assist you further.

    Screenshot for Clarification: https://ibb.co/bW7TP2H

    Best Regards.

    May 29, 2020 at 11:39 am #198918

    Kilyam
    Participant

    Hello Sir,

    It’s fine now. You can login to Cpanel without the two steps verification.

    May 29, 2020 at 12:18 pm #198926

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I have tried to login and unable to login still its asking for the code on email to verify now.

    Screenshot for Clarification: https://ibb.co/zR7htCT

    Without logging in I am unable to help you. Please deactivate this verification to let me assist you further.

    Or Go to Cpanel And Rename the previous WoodMart theme folder and upload the latest theme file and extract there.

    Best Regards.

    May 29, 2020 at 12:22 pm #198928

    Kilyam
    Participant

    Hello,

    Please, Give me a whatsapp number or a skype number and i will give you the code directly.

    May 29, 2020 at 12:35 pm #198930

    Kilyam
    Participant

    Can you answer me please. It’s very urgent

    May 29, 2020 at 12:39 pm #198931

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    We don’t provide any numbers and all communications only via forum.

    You can use the Private Content area to share the code asap.

    OR

    Simply remove that 2-step Authentication

    Best Regards.

    May 29, 2020 at 12:54 pm #198940

    Kilyam
    Participant

    I have already removed the double check but as you try to connect from another country it automatically sends a confirmation code to my email address.

    I suggest that I put back the 2-step Authentication code which is valid for 5 minutes and send it directly to you.

    Ok?

    May 29, 2020 at 12:55 pm #198941

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    OK Sure, Please do it asap…

    Best Regards.

    May 29, 2020 at 1:03 pm #198944

    Kilyam
    Participant

    ok

    Give me 5 minutes

    May 29, 2020 at 1:06 pm #198946

    Kilyam
    Participant

    Ok it s fine.

    You can connect you on my Cpanel

    May 29, 2020 at 1:11 pm #198947

    Kilyam
    Participant

    Code is 469968

    May 29, 2020 at 1:32 pm #198958

    Artem Temos
    Keymaster

    Hello,

    Could you please try the following algorithm to update the theme:

    1. Install the following plugin https://wordpress.org/plugins/easy-theme-and-plugin-upgrades/

    2. Download the latest version of our theme from ThemeForest.

    3. Install it as a regular WordPress theme via Appearance -> Themes.

    4. OR if you can’t do this via Appearance -> Themes, just upload our theme’s folder and replace the current version in wp-content/themes/woodmart/.

    Sorry, but we can’t do this via your control panel.

    Kind Regards

    May 29, 2020 at 1:34 pm #198961

    Kilyam
    Participant

    OK i try

    May 29, 2020 at 2:06 pm #198971

    Kilyam
    Participant

    It doesn’t work with Appareances > Themes

    I don’t know how can i do to upload my theme’s folder and replace the current version in wp-content/themes/woodmart/

    Please do it for me.

    I give you again my WP code :

    May 29, 2020 at 2:07 pm #198972

    Artem Temos
    Keymaster

    What problem have you faced trying to update it via Appearance -> Themes? Could you please send us a screenshot?

    Thank you in advance.

    May 29, 2020 at 2:21 pm #198980

    Kilyam
    Participant

    Check the screenshot

    Attachments:
    You must be logged in to view attached files.
    May 29, 2020 at 2:21 pm #198982

    Artem Temos
    Keymaster

    It seems that you have downloaded a wrong archive. Please, read this article https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error

    May 29, 2020 at 2:38 pm #198994

    Kilyam
    Participant

    It’s fine thanks. But i have a bug on all my products page :

    https://ks-pods.de/produit/headset-kspods-bluedio-dynamics/

    May 29, 2020 at 2:39 pm #198995

    Artem Temos
    Keymaster

    Please, create a separate topic with this issue and provide us more details with some screenshots.

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