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OpenSSL

Viewing 8 posts - 1 through 8 (of 8 total)
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    Posts
  • May 30, 2020 at 9:30 pm #199320

    halilipoo
    Participant

    API request call error. Contact your server providers and ask to update OpenSSL system library to the 1.0+ version.
    I forwarded it to my hosting provider and stated that it is strong. they said, contact the theme provider

    May 31, 2020 at 7:44 am #199342

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Could you please disable all plugins that are not related to our theme and provide us your admin and FTP access so we can check it?

    Thank you in advance

    May 31, 2020 at 10:36 am #199398

    halilipoo
    Participant

    We have disabled all plugins not related to our theme

    May 31, 2020 at 10:57 am #199403

    Artem Temos
    Keymaster

    There is an error with while sending the request to our server saying that the SSL certificate is expired https://gyazo.com/25b9e395ac289aa7880929f7c3f20efb
    Please, ask your hosting to check the issue from their side.

    May 31, 2020 at 2:36 pm #199456

    Artem Temos
    Keymaster

    It seems that the issue was on our side. Could you please try to activate the theme now? Sorry for the inconvenience.

    May 31, 2020 at 2:41 pm #199461

    halilipoo
    Participant

    I will encounter this problem in the future, if I need to delete my theme and re-install it, if my support period ends, for example 1 year later

    May 31, 2020 at 2:42 pm #199462

    Artem Temos
    Keymaster

    No, you will not face such problems in the future. It was a technical issue with our API server.

    We would like to kindly ask you to change your review on ThemeForest since the issue is solved.

    Thank you in advance and we hope for your understanding.

    June 1, 2020 at 2:13 pm #199711

    Artem Temos
    Keymaster

    As we can see, your issue is now resolved and you are using our theme well. Would you be so kind to change your review on ThemeForest?

    We hope for your understanding.

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Viewing 8 posts - 1 through 8 (of 8 total)