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Icons not showing up on my website – HELP!!!!!!

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • June 2, 2020 at 4:40 am #199844

    eshananas
    Participant

    How can I get this back? it was on a temp domain so I changed the domain and now its not showing

    June 2, 2020 at 8:21 am #199893

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I inspected your site and it showed CORS policy errors as you mentioned. It seems to be a problem with your server configuration and any font resources can’t be loaded.

    Access-Control-Allow-Origin is disabled. Try to contact your hosting provider for help in this question.

    Screenshot for Clarification: https://ibb.co/HTZcs11

    Best Regards.

    June 2, 2020 at 12:55 pm #199982

    eshananas
    Participant

    I contacted my hosting provider. I was using a temp domain before and then I changed it to this new domain that’s when it happened.

    It seems like the old domain is stuck in there and we can’t make any changes to it now.

    June 2, 2020 at 1:01 pm #199983

    eshananas
    Participant

    I also deactivated all the plugins, cleared cache to see if it works – it didn’t.

    Also, generated the css file but no luck :/

    its gonna be super hard for me to redesign the whole website again 🙁

    Please help!! if there is any custom css code I can add for the icons would be great.

    This icon issue is with woodmart… I haven’t seen this before !!!

    June 2, 2020 at 1:13 pm #199987

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    As I mentioned in my previous reply. There are CORS errors in the browser console. You need to contact your hosting providers for further help.

    After the hosting providers enabled the icons and you still face the issue then provide admin panel login details of the website to check it myself and help you out accordingly.

    Best Regards.

    June 2, 2020 at 3:14 pm #200002

    eshananas
    Participant

    This is what my hosting provider replied with, can you check and let me know please?

    June 3, 2020 at 6:44 am #200159

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I have visited your website again and the CORS origin are still blocked as you can see in the following screenshot.

    Screenshot for Clarification: https://ibb.co/R9j6r2c

    These sort of issues are handled by the hosting providers not by theme support. Please ask the hosting providers to enable the option.

    Because we are unable to help you until this option is blocked.

    Best Regards.

    June 4, 2020 at 4:21 am #200477

    eshananas
    Participant

    I am still waiting on my hosting provider it’s flipping namecheap. They say we are working on it. I wonder why it is taking them so much time :/ The website very bad without the icons (:

    June 4, 2020 at 4:49 am #200480

    eshananas
    Participant

    Hey, I got a response from them.

    Greetings,

    Thank you for your patience and understanding.

    We are glad to let you know that the reported issue has been fixed. Your website is functioning properly on our end at the moment and there are no errors in the browser’s console anymore.

    Can you check it now please?

    June 4, 2020 at 7:45 am #200517

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I have visited your website now all the icons are displayed absolutely fine on my end. Please clear cache and check back.

    Screenshot for Clarification: https://ibb.co/PDMX1hT

    Best Regards.

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