Home Forums WoodMart support forum Add to basket button not working

Add to basket button not working

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • #200457

    Aisaac92
    Participant

    Hi,

    The add to basket button is not working on my site. Would you know why this is?

    #200458

    Aisaac92
    Participant

    To add to this, it seems like none of the click through buttons are working or are taking a long time to load.

    #200546

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    #200843

    Aisaac92
    Participant

    Hi,

    I had temporarily disabled all plugins and the issue still remained.

    Login details have been provided below. I’ve also messaged you on another issue (product variant not working properly on mobile) so it might make sense to tackle both issues while logged in 🙂

    Thank you!

    #200888

    Artem Temos
    Keymaster

    Please, disable all external plugins first. Leave only plugins related to WoodMart

    #200985

    Aisaac92
    Participant

    I have spoken with my host provider and they tested the ‘add to basket’ button using the Storefront theme – on that theme the button works. The issue is with the Woodmart theme JS files.

    When I TRY TO add a product it would not add the product and give a browser console error:

    Uncaught ReferenceError: wc_add_to_cart_params is not defined
    at Object.success (theme.min.js?ver=4.6.0:36)
    at i (jquery.js?ver=1.12.4-wp:2)
    at Object.fireWith [as resolveWith] (jquery.js?ver=1.12.4-wp:2)
    at x (jquery.js?ver=1.12.4-wp:4)
    at XMLHttpRequest.c (jquery.js?ver=1.12.4-wp:4)

    #201112

    Artem Temos
    Keymaster

    Yes, we saw this error in the console. Please, disable all external plugins and send us your admin access.

    #201153

    Aisaac92
    Participant

    Hi,

    All external plugins have been disabled and login details in private note

    #201224

    Artem Temos
    Keymaster

    We are not able to view your admin page because of the server authentication https://gyazo.com/3371d5fee5a7bae994f1999b0ef119da

    #201262

    Aisaac92
    Participant

    Sorry about that, password protected and wp-admin details in private notes.

    #201267

    Artem Temos
    Keymaster

    We have fixed the problem on your website enabling the following option in WooCommerce settings https://gyazo.com/cf67910a7c6d32a4db1eff112ffa073e

Viewing 11 posts - 1 through 11 (of 11 total)