Issue with color swatch

This topic has 17 replies, 3 voices, and was last updated 4 years, 5 months ago by Artem Temos.

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June 4, 2020 at 11:14 am #200595

prokreeger
Participant

Hi there!

I have some issue with visibility of color swatch on categories and such widgets like featured products. On product page color swatch looks perfect (image 1), but on categories and some widgets color swatch didn’t appears at all or displays only one color (image 2, 3).

Also I have attached my color attribute settings (image 4).

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June 4, 2020 at 1:02 pm #200677

Aizaz Imtiaz Awan
Keymaster

Hello,

First of all thanks for choosing our Theme, we are glad to be you in the WoodMart WordPress family :-).

I saw the screenshots you attached. Please make sure that you have enabled the option for all the attribute items from Products >> Attributes.

Screenshot for Clarification: https://ibb.co/7VGjbMJ

Best Regards.

June 4, 2020 at 4:44 pm #200779

prokreeger
Participant

I’ve enabled the option that you said, but nothing changes. What’s next?

June 5, 2020 at 10:22 am #200970

Aizaz Imtiaz Awan
Keymaster

Hello,

Please deactivate all the third party plugins, activate parent theme. Then check back.

If the problem continues then provide admin panel login details to check it myself and help
you out accordingly.

Best Regards.

June 6, 2020 at 4:53 pm #201395

prokreeger
Participant

This issue caused by WooCommerce Multilingual plugin by WPML. When I turned off this plugin everything started working fine. Can you help me in this case?

June 8, 2020 at 9:01 am #201653

Aizaz Imtiaz Awan
Keymaster

Hello,

Please make sure that you have translated all the attributes and items in all the languages then clear cache and check back.

Because when you haven’t translated the attributes in all languages they do not show.

Best Regards.

June 8, 2020 at 9:31 am #201660

prokreeger
Participant

Hello,

I’ve translated color attribute to all languages, but problem is still there.

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June 8, 2020 at 12:29 pm #201720

Aizaz Imtiaz Awan
Keymaster

Hello,

I saw the screenshots you attached. Please make sure that you have translated all the attribute items as well in all the languages not only the attribute names.

You can read the following article for further help:
https://wpml.org/documentation/related-projects/woocommerce-multilingual/

Best Regards.

June 11, 2020 at 6:57 pm #202762

prokreeger
Participant

Hello,

I have make a demo site and installed only Woodmart theme (with demo data) and WPML plugin.

Also I have translated all attributes, but issue didn’t disappeared.

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June 12, 2020 at 6:53 am #202858

Aizaz Imtiaz Awan
Keymaster

Hello,

I saw the screenshot you attached and visited your website. To display swatches on the product grids you need to Go to Theme Settings >> Shop >> Attribute Swatches. Set the attribute from there.

Screenshot for Clarification: https://ibb.co/FWZzKhy

Best Regards.

June 12, 2020 at 9:03 am #202907

prokreeger
Participant

All settings are set correctly.

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June 12, 2020 at 11:15 am #202949

Aizaz Imtiaz Awan
Keymaster

Hello,

Please provide admin panel login details of the website to check it myself and help you out accordingly.

Best Regards.

June 15, 2020 at 9:13 am #203528

prokreeger
Participant

Site admin credentials

June 15, 2020 at 12:37 pm #203604

Aizaz Imtiaz Awan
Keymaster

Hello,

You have not translated the Products >> Attributes >> Brand and color into both languages that is why it is not showing http://prnt.sc/t02t13

These attributes only showing in the Russain Language not in English language when you add the attributes in the Product. See here: http://prnt.sc/t02upz These should available in the English language as well.

Best Regards.

June 15, 2020 at 7:46 pm #203693

prokreeger
Participant

Hello,

I’ve made translations of attributes and cheked them on product page and all translations works fine. But on category and home page colors didn’t appeared.

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June 16, 2020 at 7:19 am #203828

Artem Temos
Keymaster

Hello,

Try to add the following PHP code snippet to the child theme functions.php file to fix this

add_filter( 'woodmart_swatches_on_grid_right_order', '__return_false' );

Regards

June 16, 2020 at 7:56 am #203846

prokreeger
Participant

Hello,

When I have added this PHP code snippet all starts working great.

I am very appreciated for your work. Thanks a lot for a cool support.

June 16, 2020 at 9:15 am #203871

Artem Temos
Keymaster

Great, you are welcome! Feel free to contact us if you will have any questions.
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