Theme update then shop page Broken

This topic has 29 replies, 3 voices, and was last updated 4 years, 5 months ago by Artem Temos.

Viewing 30 posts - 1 through 30 (of 30 total)

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June 10, 2020 at 9:58 am #202321

rpsmusika
Participant

When I do theme update then the shop page is break.
Please solve this issues.

June 10, 2020 at 12:25 pm #202368

Elise Noromit
Member

Hello,

Thank you very much for choosing our theme and for contacting us.

Please restore the site from the background and provide your site admin access to the private area.

Best Regards

June 10, 2020 at 3:55 pm #202446

rpsmusika
Participant

Pleasse solve this quickly.

June 10, 2020 at 8:59 pm #202529

Elise Noromit
Member

Hello,

Please check this instruction: https://xtemos.com/docs/woodmart/faq-guides/3-x-4-0-migration-guide/

I have deactivated Redux Framework and CMB2 plugins

Everything works well https://gyazo.com/00fe87f1d190f2fc46b5757d827d4065

Best Regards

June 11, 2020 at 4:54 am #202550

rpsmusika
Participant

Break the category page and single product page.
Please see the problem: https://gyazo.com/b2fbffd7007c384874220d9a9d85503a

June 11, 2020 at 7:58 am #202598

Elise Noromit
Member

Hello,

Deactivate all the plugins not related to the theme or confirm the permit to switch them off for 15 minutes.

Best Regards

June 11, 2020 at 1:47 pm #202710

rpsmusika
Participant

no solution same problem.
Pleasse check and solve it quickly.
My website work is stop last 2 days.

June 11, 2020 at 2:30 pm #202719

Elise Noromit
Member

Hello,

I have switched to the parent theme and removed all your custom CSS:

A category page: https://gyazo.com/fcc3f1eee7bbb5d91933e4d47f202a68 one more: https://gyazo.com/a630d6e6261c15c5a9eccf47154ae7c1

Product page https://gyazo.com/9dd20d253ca906b52b68c8f998739d72 and https://gyazo.com/ff7d23eb8a26017dd7e4da61da33daef

I see this problem: https://prnt.sc/sxy83h and this

As soon as I have deactivated all the plugins and left these ones:

Slider Revolution
WPBakery Page Builder
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG

The problem has gone: https://gyazo.com/71aea16768b13772d34707f9bfe21412

Now I have returned the custom CSS and activated the plugin, you have 65 plugins.

1. Switch to the parent theme;

2. Remove your custom CSS and save a file;

3. Deactivate 59 plugins and check the issue.

4. Activate the plugins one by one detecting harmful;

5. Check all the custom code you have added to the child theme;

6. Check the file with CSS, remove errors.

Best Regards

June 11, 2020 at 4:53 pm #202739

rpsmusika
Participant

I tried but many issues are add now and many plugins are not working.
product category page show 1 or 2 products but every category has many products.
please solve this i’m very worried.

June 12, 2020 at 4:49 am #202826

rpsmusika
Participant

My website broken now and my business is stop.
please fix as soon as possible.

June 12, 2020 at 7:48 am #202876

Elise Noromit
Member

Hello,

1. Switch to the parent theme;

2. Remove all the custom CSS;

3. Deactivate the plugins.

Check your site and list all the problems you have with the detailed descriptions and screens.

Best Regards

June 12, 2020 at 11:56 am #202966

rpsmusika
Participant

Please see the problem and site is very slow now add to cart button to checkout process is very very slow.

June 12, 2020 at 12:00 pm #202967

rpsmusika
Participant

Please check this photo

June 12, 2020 at 12:23 pm #202976

rpsmusika
Participant

I did use your original child theme and now this have many customize function. need to use this child theme and all activated plugins. please see quickly and tell me what do i do?

June 12, 2020 at 4:13 pm #203025
Elise Noromit
Member
Hello,

Enable the Masonry grid for this element: http://prntscr.com/syj3el

Please add this code to the Theme Settings > Custom CSS > Global:
```
body .footer-column .footer-widget a  {
    color:black;
}
```
Best Regards
June 12, 2020 at 4:24 pm #203028

rpsmusika
Participant

Masonry grid already enable. but first time position not right but next is right. and need to active child theme for other customization.

June 12, 2020 at 4:40 pm #203032

Elise Noromit
Member

Hello,

Check all the customization code of the child theme. Try to save it somewhere in the file, add snippet by snippet to detect which one harmful.

Best Regards

June 13, 2020 at 4:07 pm #203187

rpsmusika
Participant

1. Product added to add to cart but not show in cart basket on homepage. but other page is working well.
2. add to cart button click then add to cart basket very slow.

Please check

June 14, 2020 at 9:26 am #203312

Artem Temos
Keymaster

Hello,

Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?

Regards

June 14, 2020 at 9:44 am #203315

Elise Noromit
Member

Hello,

How does it work without the plugins and with the parent theme?

Best Regards

June 14, 2020 at 11:14 am #203334

rpsmusika
Participant

I checked this is theme issues. please check

1. Product added to add to cart but not show in cart side widgets on homepage. but other page is working well.
2. add to cart button click then add to cart basket very slow.

June 14, 2020 at 12:43 pm #203338

Artem Temos
Keymaster

Please, disable all external plugins, switch to Storefront theme and send us your admin access so we can test this.

June 14, 2020 at 3:10 pm #203359

rpsmusika
Participant

obhiously need to solve added product not show in homepage cart widgets.

June 14, 2020 at 4:58 pm #203375

rpsmusika
Participant

Please solve quickly.
My website is not looks good now.
My customer visit the website.

June 15, 2020 at 4:51 am #203445

rpsmusika
Participant

My website theme changed last 12hrs please check and fix quickly.
My website off last 12hrs. please quick

June 15, 2020 at 6:04 am #203454

Artem Temos
Keymaster

We are not able to enter your Dashboard at the moment because of this https://gyazo.com/3f1c88458dd5506d476bc967f7480e86
We didn’t receive any email with the code. Please, disable all external plugins too.

June 15, 2020 at 6:32 am #203464

rpsmusika
Participant

Please check again

June 15, 2020 at 6:45 am #203468

Artem Temos
Keymaster

We have tested both problems on your website

1. The shopping cart widget on the home page is working correctly at the moment https://gyazo.com/e3cf61ea4a404faf6509397e0fbe99a4

2. The add to cart speed is near 1s for both default theme and WoodMart.

Here is a screenshot with default theme https://gyazo.com/e04f9af92fffd3213990a4e46474e11e
And here is with WoodMart https://gyazo.com/13e2422fca5379f6706df5692c370607

As you can see, the speed is the same.

Kind Regards

June 15, 2020 at 7:34 am #203481

rpsmusika
Participant

Thanks

June 15, 2020 at 8:08 am #203503

Artem Temos
Keymaster

You are welcome. Feel free to contact us if you will have any questions.
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