header builder logo change problem

This topic has 7 replies, 4 voices, and was last updated 4 years, 4 months ago by Artem Temos.

Viewing 8 posts - 1 through 8 (of 8 total)

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June 29, 2020 at 8:38 am #207208

agnesyu
Participant

Hi, I’ve got a question about logo change in header builder.
I set the logo already by Configure Logo settings but logo front side didn’t change. (I’ve tried png/jpg/svg and control the width of the image under 250px.)
Could you help me?
Thanks in advance. 
Agnes

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June 29, 2020 at 9:36 am #207235

Eric Watson
Participant

Hello,

Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

Thank you in advance

June 29, 2020 at 12:31 pm #207300

agnesyu
Participant

i’ve disabled most of the plugins, thanks a lot.
Agnes

June 29, 2020 at 2:34 pm #207327

Elise Noromit
Member

Hello,

Please provide the FTP access to the private area. We need to check deeper.

Best Regards

June 29, 2020 at 2:36 pm #207329

agnesyu
Participant

thank you~

June 30, 2020 at 6:45 am #207451

Elise Noromit
Member

Hello,

Please provide access in the format:

domain

login

password.

Best Regards

June 30, 2020 at 8:56 am #207500

agnesyu
Participant

As attached, thank you.

June 30, 2020 at 1:20 pm #207574

Artem Temos
Keymaster

The problem is caused by the following code in the wp-config.php file http://prntscr.com/t95pke
This code overrides the core WordPress PHP constants and breaks our theme’s functionality.
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Tagged: headerbuilder, logo

Viewing 8 posts - 1 through 8 (of 8 total)

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