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Problemas en Ecommerce – Plantillas

Viewing 16 posts - 1 through 16 (of 16 total)
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  • July 13, 2020 at 6:11 pm #210536

    Elpuntosas
    Participant

    Hola, tengo problemas con mi tienda web. especificamente en la cantidad de productos.En esta zona no aparece ningun numero. Cuando reviso el informe del estado en Woocommerce me aparecen muchas anulaciones y una plantilla incompatible.

    Dejo el informe de estado de Woocommerce

    July 14, 2020 at 5:13 am #210609

    Artem Temos
    Keymaster

    Hi,

    Please, describe to us your problems in a bit more details. Attach some screenshots and provide us with a list of steps on how to reproduce it on your website.

    Thank you in advance.

    July 14, 2020 at 6:43 pm #210913

    Elpuntosas
    Participant

    Hello

    I will share a file where I will explain what the error is and where I have detected that it comes from, in addition to leaving the images I will also leave 2 videos where I will show my screen detecting the error the Woodmart 2.3 and after updating Woodmart when the error appears again.

    Video 1: Woodmart 2.3 Version where the error is presented and woocommerce invites to update the theme to correct it.

    Video 2: Woodmart 4.6 Error in Quantity field fixed. When modifying anything in Theme Settings the error is presented again.

    Attachments:
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    July 14, 2020 at 6:46 pm #210918

    Elpuntosas
    Participant

    Videos en el Link

    July 14, 2020 at 7:16 pm #210926

    Elpuntosas
    Participant

    File in English

    Attachments:
    You must be logged in to view attached files.
    July 15, 2020 at 6:16 am #211001

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    July 15, 2020 at 2:01 pm #211284

    Elpuntosas
    Participant

    Hi

    I have disabled plugins that are not needed for the theme.

    July 15, 2020 at 2:05 pm #211286

    Artem Temos
    Keymaster

    You have some custom CSS code in Theme Settings. Please, remove it completely so we can check how it works without it. Save somewhere on your computer to not lose it.

    July 15, 2020 at 2:14 pm #211292

    Elpuntosas
    Participant

    Can you tell me how to do it or if there is a guide to remove that personalization?

    July 15, 2020 at 2:17 pm #211293

    Artem Temos
    Keymaster

    You just need to remove all the code you added to the Custom CSS area in Theme Settings -> Custom CSS.

    July 15, 2020 at 2:24 pm #211295

    Elpuntosas
    Participant

    I already removed the code that was in Theme settings> Custom CSS

    July 15, 2020 at 2:25 pm #211296

    Artem Temos
    Keymaster

    Please, check how it works now.

    July 15, 2020 at 2:53 pm #211317

    Elpuntosas
    Participant

    Now I don’t have the Quantity Field problem. I cannot add CSS customization again or what should I do?

    thanks for helping

    July 16, 2020 at 6:20 am #211469

    Artem Temos
    Keymaster

    We don’t know what your customizations are made for but they break the quantity field appearance. You need to review it by yourself and check what is wrong. Additional code customizations are out of our theme support scope.

    July 16, 2020 at 4:11 pm #211743

    Elpuntosas
    Participant

    Thank you very much the support has helped me a lot

    July 17, 2020 at 6:13 am #211828

    Artem Temos
    Keymaster

    Great, you are welcome!

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