Problemas en Ecommerce – Plantillas

This topic has 15 replies, 2 voices, and was last updated 4 years, 6 months ago by Artem Temos.

Viewing 16 posts - 1 through 16 (of 16 total)

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July 13, 2020 at 6:11 pm #210536

Elpuntosas
Participant

Hola, tengo problemas con mi tienda web. especificamente en la cantidad de productos.En esta zona no aparece ningun numero. Cuando reviso el informe del estado en Woocommerce me aparecen muchas anulaciones y una plantilla incompatible.

Dejo el informe de estado de Woocommerce

July 14, 2020 at 5:13 am #210609

Artem Temos
Keymaster

Hi,

Please, describe to us your problems in a bit more details. Attach some screenshots and provide us with a list of steps on how to reproduce it on your website.

Thank you in advance.

July 14, 2020 at 6:43 pm #210913

Elpuntosas
Participant

Hello

I will share a file where I will explain what the error is and where I have detected that it comes from, in addition to leaving the images I will also leave 2 videos where I will show my screen detecting the error the Woodmart 2.3 and after updating Woodmart when the error appears again.

Video 1: Woodmart 2.3 Version where the error is presented and woocommerce invites to update the theme to correct it.

Video 2: Woodmart 4.6 Error in Quantity field fixed. When modifying anything in Theme Settings the error is presented again.

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July 14, 2020 at 6:46 pm #210918

Elpuntosas
Participant

Videos en el Link

July 14, 2020 at 7:16 pm #210926

Elpuntosas
Participant

File in English

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July 15, 2020 at 6:16 am #211001

Artem Temos
Keymaster

Hello,

Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

Thank you in advance

July 15, 2020 at 2:01 pm #211284

Elpuntosas
Participant

Hi

I have disabled plugins that are not needed for the theme.

July 15, 2020 at 2:05 pm #211286

Artem Temos
Keymaster

You have some custom CSS code in Theme Settings. Please, remove it completely so we can check how it works without it. Save somewhere on your computer to not lose it.

July 15, 2020 at 2:14 pm #211292

Elpuntosas
Participant

Can you tell me how to do it or if there is a guide to remove that personalization?

July 15, 2020 at 2:17 pm #211293

Artem Temos
Keymaster

You just need to remove all the code you added to the Custom CSS area in Theme Settings -> Custom CSS.

July 15, 2020 at 2:24 pm #211295

Elpuntosas
Participant

I already removed the code that was in Theme settings> Custom CSS

July 15, 2020 at 2:25 pm #211296

Artem Temos
Keymaster

Please, check how it works now.

July 15, 2020 at 2:53 pm #211317

Elpuntosas
Participant

Now I don’t have the Quantity Field problem. I cannot add CSS customization again or what should I do?

thanks for helping

July 16, 2020 at 6:20 am #211469

Artem Temos
Keymaster

We don’t know what your customizations are made for but they break the quantity field appearance. You need to review it by yourself and check what is wrong. Additional code customizations are out of our theme support scope.

July 16, 2020 at 4:11 pm #211743

Elpuntosas
Participant

Thank you very much the support has helped me a lot

July 17, 2020 at 6:13 am #211828

Artem Temos
Keymaster

Great, you are welcome!
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