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failure images

Viewing 12 posts - 1 through 12 (of 12 total)
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  • July 15, 2020 at 7:35 am #211049

    timo_elfenfabrik
    Participant

    Hello,

    today some images on my Home-Site will not be displayed. I don’t know why.
    On my mobile phone the images are clear. The problems only exists on the desktop view.

    July 15, 2020 at 12:28 pm #211216

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I have visited your website and all the images are working absolutely fine on the desktop version of the website.

    Please clear cache and check back.

    Screenshot for Clarification: https://ibb.co/JkWpLff

    Best Regards.

    August 14, 2020 at 8:33 am #218619

    timo_elfenfabrik
    Participant

    Hello,

    I thought the problem with the blurred images is just at my pc.
    But some customers told me, that they see the images blurred as well.

    What can I do? On my IPhone the images are clear.

    August 14, 2020 at 8:47 am #218625

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    August 19, 2020 at 8:47 am #219712

    timo_elfenfabrik
    Participant

    Here is my admin access:

    August 19, 2020 at 9:11 am #219723

    Artem Temos
    Keymaster

    Please, use the private content field to hide your data from other visitors. And disable all external plugins that are not related to our theme.

    August 19, 2020 at 10:36 am #219741

    timo_elfenfabrik
    Participant

    But I need these plugins…

    August 19, 2020 at 11:02 am #219750

    Artem Temos
    Keymaster

    In this case, you need to create a staging development copy of your website. There, you will be able to do such kind of experiments without any harm to your production website.

    Kind Regards

    August 19, 2020 at 12:05 pm #219786

    timo_elfenfabrik
    Participant

    I thought you could check anything with my admin access?

    August 19, 2020 at 12:36 pm #219787

    Artem Temos
    Keymaster

    If you want us to check on this website, then disable all external plugins that are not related to our theme temporarily.

    August 20, 2020 at 9:24 am #219989

    timo_elfenfabrik
    Participant

    Now I inspected the blurred images with my browser.

    When the images are clear, the “src” and the “data wood src” of the image are identical.
    When the images are blurred, it is different.

    Could that be the problem?

    Attachments:
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    August 20, 2020 at 9:28 am #219992

    Artem Temos
    Keymaster

    Yes, because they are affected by some plugins. That is why we ask you to disable them temporarily.

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Viewing 12 posts - 1 through 12 (of 12 total)